Job Summary
The Senior Manager, Human Resources is responsible for overseeing end-to-end HR and administrative operations with a strong focus on payroll management, office administration, and employee hostel management. This role ensures compliance with statutory requirements, smooth office and HR operations, and effective support to the organization and employees.
Key Responsibilities
1. Payroll & Statutory Compliance
- Oversee and manage the full payroll cycle for all employees, ensuring accuracy and timely processing.
- Ensure compliance with Malaysian statutory requirements including EPF, SOCSO, EIS, PCB, HRD Corp and other related regulations.
- Handle payroll audits, reconciliations, and payroll-related reporting.
- Liaise with payroll vendors, auditors, and government authorities when required.
- Review and improve payroll processes, controls, and policies.
2. HR Administration
- Oversee HR administrative functions including employee records, contracts, confirmations, resignations, disciplinary actions, and HR documentation.
- nsure proper maintenance of HR databases, personnel files, and records in compliance with legal and company requirements.
- Develop, review, and implement HR policies, SOPs, and guidelines.
- Manage employee benefits administration (leave, insurance, medical, claims, etc.).
- Provide HR reports, analysis, and manpower data to management.
3. Office Management
- Oversee day-to-day office operations to ensure a smooth, efficient, and professional working environment.
- Manage office facilities, equipment, supplies, and vendors (cleaning, maintenance, security, utilities, etc.).
- Ensure office policies, safety standards, and housekeeping practices are properly implemented.
- Coordinate office budgets, administrative expenses, and cost control initiatives.
- Support management and departments with administrative and operational requirements.
4. Hostel / Accommodation Management
- Oversee the management of employee hostels or accommodations, including allocation, occupancy tracking, and record-keeping.
- Ensure hostels comply with safety, hygiene, and regulatory standards.
- Coordinate hostel maintenance, repairs, utilities, and cleanliness.
- Handle hostel-related issues, complaints, and disciplinary matters.
- Liaise with landlords, service providers, and relevant authorities when necessary.
5. Leadership & Advisory Role
- Lead, coach, and supervise HR and admin team members to ensure effective daily operations.
- Act as a trusted advisor to management on HR, payroll, and administrative matters.
- Support audits, inspections, and compliance reviews.
- Continuously improve HR and office processes to enhance efficiency and employee experience.
Requirements
- Bachelor's Degree in Human Resources, Business Administration, or related field.
- Minimum 810 years of relevant experience, with strong exposure in payroll, HR administration, and office management.
- Solid knowledge of Malaysian labour laws and statutory compliance.
- Experience in hostel or accommodation management is an added advantage.
- Strong leadership, organizational, and communication skills.
- High level of integrity and ability to handle confidential information.
Key Responsibilities
1. Performance Management
- Design, implement, and continuously improve the company's performance management framework.
- Ensure timely execution of performance appraisals, goal setting, and performance reviews.
- Partner with leaders to address performance gaps, talent development, and corrective actions.
- Monitor performance trends and provide insights to management.
2. Succession Planning
- Develop and maintain a structured succession planning framework for key and critical roles.
- Identify high-potential employees and support leadership development initiatives.
- Work closely with management to ensure leadership continuity and talent readiness.
- Review succession plans periodically to align with business needs.
3. Compensation & Benefits (C&B)
- Oversee the development and administration of compensation and benefits programs.
- Ensure internal equity, market competitiveness, and compliance with statutory requirements.
- Lead salary review, bonus, and incentive exercises in accordance with company policy.
- Provide advisory support to management on remuneration matters.
4. Payroll Management
- Ensure accurate and timely processing of payroll, including statutory contributions and deductions.
- Oversee payroll controls, audits, and reconciliation processes.
- Address payroll-related queries and resolve discrepancies efficiently.
- Ensure compliance with labour laws, tax regulations, and reporting requirements.
5. Employee Engagement
- Plan and execute employee engagement initiatives to foster a positive workplace culture.
- Monitor engagement levels and recommend strategies to improve morale and retention.
- Support internal communication and employee well-being programs.
- Act as a key point of contact for employee relations matters.
6. Office Management
- Oversee office administration, facilities coordination, and general workplace operations.
- Ensure a safe, conducive, and compliant working environment.
- Manage vendors and service providers related to office operations.
- Support business continuity and operational efficiency through effective office management.
Governance & Compliance
- Ensure HR policies, SOPs, and practices comply with applicable laws, regulations, and ISO requirements (where applicable).
- Support internal and external audits related to HR processes.
- Maintain confidentiality and integrity of employee data.
Key Competencies
- Strong leadership and stakeholder management skills
- In-depth knowledge of HR best practices and labour laws
- Strategic thinking with strong execution capability
- High integrity, professionalism, and discretion
Qualification & Experience
- Bachelor's degree in Human Resources, Business Administration, or related field
- Minimum X years of relevant HR experience, with at least 10 years in a managerial role
