Senior Manager, Internal Consultant, Operating Model Transformation

Strategic Leadership & Vision

• Partnerwith ABS leadership as well as business leaders, key stakeholders, and cross-functional partners to advance thevision,objectives, and scope for operating model transformation

• Translate strategic priorities into a clear transformation roadmap with defined business outcomes, KPIs, and value realization targets

• Apply structured consulting methodologies (e.g., problem framing,hypothesis‑drivenanalysis, benchmarking, business case development) to inform recommendations

• Develop andvalidatebusiness cases for operating model changes, including financial, operational, and qualitative benefits

Operating Model Design& Alignment

• Supporttheend‑to‑enddesign of the target operating modelacross Aon's Solution Lines, Business Units and Functions

• Translate enterprise strategy into detailed Operating Model design components, including capabilities, organizational structure,roles and responsibilities, governance models, and cross functional interaction patterns

• Analyze and synthesize complex inputs (e.g.activity maps, as-Is assessments, interviews, benchmarks, stakeholder insights) into clear, decision-ready operating model recommendations

• Oversee phased implementation, including pilots, scaling strategies, and stabilization, ensuring alignment with regional and solution line needs

• Build andmaintainoperating model blueprints, ensuring all components (capability models, interaction models, RACIs, team structures, decision rights, KPIs) integrate across the enterprise

Stakeholder Engagement &ProgramLeadership

• Act asa trusted advisor to senior executives, providing insight on opportunities,trade‑offs, and risks related totheoperating model ensure buy-in and engagement in strategy and roadmap

• Shape and deliver a compelling change narrative that articulates the why, what, and how of the transformation for different audiences

• Work closely withexecutive sponsors and thePMO toestablishand maintain robust governance,decision‑making, and escalation mechanisms

• Partner with Change & Communications teams to define implications of design changes, highlight required behavior shifts, andidentifypoints of resistance or adoption needs

• Facilitate executive andworking‑levelforums to align decisions, resolve conflicts, andmaintainmomentum

People Leadership & Capability Building

• Build consulting capabilities within the broader organization by sharing methodologies, tools, and best practices

• Promote a culture of collaboration, transparency, and continuous improvement

• Capture and embed lessons learned intosubsequentwaves of operating modeltransformation

Education & Experience

• Bachelor's degree in Business, Finance, Operations, Technology, or related field advanced degree (MBA or equivalent) strongly preferred

• 5+ years of experience in management consulting, internal strategy/consulting orequivalent internal consulting function

• Demonstrated experienceleading complex,multi‑workstreamoperating model orlarge‑scaletransformation programs in a global, matrixed organization, including design, processtransitionand governance framework setup

• Experience working in or with professional services, insurance, or financial services environments is highly desirable

Skills & Competencies

• Demonstrated ability tooperateinhigh‑performing, diverse teams and work effectively across cultures and geographies

• Ability tooperateas a generalist across strategy development, operating model design, and execution support

• Strong strategic and conceptual thinking skills able to connect enterprise strategy to detailed design and implementation

• Expertisein operating model design, processre‑engineering, and organizational design

• Excellent stakeholder management and influencing skills, including experience engagingC‑suiteand senior executives

• Exceptional communication skills, with the ability to distill complex topics into clear, compelling narratives and materials

• Strong analytical andproblem‑solvingcapabilities comfortable with data, financial modeling, and performance metrics

• Growth mindset toward emerging technologies, with the ability to incorporate AI into daily work and support others in adopting new digital tools with confidence and ease.Proficiencyin MS Office, including Project, Excel, and PowerPoint experience withprojectmanagement tools is a plus