Senior Manager, Key Account Management

Responsibilities

• Engage regularly with customers to review performance and strengthen relationships.
• Drive customer retention, account growth, and new business through effective stakeholder management.
• Partner cross-functionally to deliver aligned and efficient business outcomes.
• Develop and execute annual customer business plans aligned to strategy.
• Ensure service performance consistently meets or exceeds customer expectations.
• Continuously improve processes to enhance productivity and value delivery.

Qualification & Requirements

• Minimum Bachelor's Degree in Business Administration, Supply Chain & Logistics or Equivalent
• Minimum 8 years experience as Key Account Manager in the Supply Chain industry and/or 3rd Party Logistics
• Minimum 3 years Experience and Expertise in Transport and/or Warehouse Operations
• Must be able to converse, read and write English & Mandarin at a professional level