Senior Manager - Key Accounts

About Us

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India

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We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

About the Role

As a Senior Manager Key Accounts at Razorpay Curlec, you will be responsible for sustaining and nurturing long-term relationships with Razorpay Curlec's most valuable clients. This role demands a mix of strategic account management, cross-selling, and client advocacy to ensure client satisfaction, retention, and growth. You will act as the bridge between Razorpay Curlec and its key clients, driving revenue while ensuring best-in-class customer experience.

Roles and Responsibilities

• Build and maintain strong, trusted relationships with key client stakeholders and decision
• -makers.Drive account growth through cross-selling and up-selling Razorpay's suite of products and solutions, ensuring achievement of portfolio
• quotas.Conduct regular business reviews with clients to assess satisfaction levels, identify opportunities, and address potentia
• l risks.Represent Razorpay in client meetings (onsite and virtual), strengthening partnerships and building long-ter
• m trust.Achieve client relationship targets and KPIs as set by the leadersh
• ip team.Liaise with internal teams (Product, Operations, Support, and Tech) to ensure client needs are met effectively and
• timely.Escalate and resolve issues proactively, ensuring quick turnaround and high client satis
• faction.Conduct client satisfaction surveys and use feedback to improve account se
• rvicing.Monitor and report on company performance against SLAs, flagging and mitigating risks where
• needed.Ensure accurate, updated client information and interactions are maintained in CRM tools

Requirements

• 58 years of proven experience in Key Account Management / Enterprise Sales in the B2B domain, preferably in payments, SaaS,
• or fintech.Strong understanding of customer relationship management and best practices in account
• servicing.Excellent communication, negotiation, and interpersonal skills with the ability to build rapport at multi
• ple levels.A strategic mindset with a go-getter attitude and strong busin
• ess acumen.Experience in handling CXO-level conversations and driving account
• expansion.Strong analytical skills with the ability to translate data into actionabl
• e insights.High ownership, work ethics, and the ability to thrive in a fast-paced, evolving e

nvironment.