KEY AREAS OF RESPONSIBILITY
Duty Reconciliation Operations & Regional Accountability
- Lead and manage end-to-end Duty Reconciliation activities across EU, MENA, and APEC regions, ensuring timely completion, quality review, and effective issue resolution.
- Own the reconciliation process for External Billing and Duty Payment activities, including review of reconciling items, unmatched transactions, billing variances, and aged open items.
- Ensure reconciliation outputs are accurate, supported by appropriate documentation, and completed in line with agreed SLAs, KPIs, internal control requirements, and audit expectations.
- Act as the senior escalation point for complex reconciliation breaks, billing disputes, payment mismatches, process gaps, and stakeholder queries across the supported regions.
- Drive structured follow-up with country teams, Finance, Operations, Customs-related stakeholders, and business partners to ensure timely closure of reconciliation issues.
- Monitor operational risks, recurring exceptions, and aged reconciliation items, and ensure corrective actions are tracked through to completion.
- Provide clear and timely reporting to APSSC management on reconciliation status, key risks, open items, escalations, and improvement actions.
External Billing & Duty Payment Reconciliation
- Oversee the reconciliation of External Billing transactions to ensure completeness, accuracy, and proper alignment between billing data, supporting records, and financial postings.
- Manage Duty Payment Reconciliation activities by ensuring payments, billing records, operational data, and accounting entries are reviewed and reconciled effectively.
- Ensure reconciliation differences are properly investigated, documented, assigned to responsible parties, and resolved within agreed timelines.
- Strengthen governance over evidence retention, review notes, approval trails, and audit readiness for all duty reconciliation activities.
- Identify recurring discrepancies and work with stakeholders to address root causes, improve process discipline, and reduce manual rework.
Roadmap, Transition & Transformation
- Lead ongoing roadmap activities for Duty Reconciliation, including process transition, migration, stabilization, and future wave planning across regions.
- Support transition of activities into APSSC by ensuring proper knowledge transfer, documentation, training, process walkthroughs, and hypercare support.
- Partner with project teams and stakeholders to standardize reconciliation processes, harmonize ways of working, and strengthen the global operating model.
- Contribute to system, automation, reporting, and process improvement initiatives that enhance reconciliation accuracy, efficiency, visibility, and control.
- Support testing, UAT, deployment, and post-go-live stabilization for new tools, process enhancements, or operating model changes related to Duty Reconciliation.
- Ensure transition risks, dependencies, process gaps, and stakeholder concerns are captured, escalated, and addressed through the agreed governance structure.
Stakeholder Management & Governance
- Build strong working relationships with regional and country stakeholders across EU, MENA, and APEC to ensure alignment on reconciliation priorities and issue resolution.
- Lead regular service review discussions, operational governance calls, and escalation meetings related to Duty Reconciliation performance and open items.
- Influence stakeholders through clear analysis, fact-based recommendations, and value-added input into reconciliation, billing, payment, and control-related matters.
- Ensure business partner queries and issue logs are addressed within agreed timelines and with sufficient ownership and visibility.
People Management & Capability Development
- Manage, coach, and develop team members supporting Duty Reconciliation operations across multiple regions.
- Ensure appropriate workload allocation, staff backup, coverage planning, and capability building to support business continuity.
- Drive team performance, engagement, accountability, and continuous improvement mindset.
- Ensure comprehensive training plans, SOP understanding, succession planning, and knowledge retention are in place for current and future operational requirements.
- Guide and support team members in resolving complex reconciliation issues and stakeholder escalations.
Controls, Compliance & Continuous Improvement
- Ensure key controls are embedded in the reconciliation process, with evidence gathered, reviewed, and retained in accordance with internal control expectations.
- Maintain and periodically review SOPs, process maps, control documentation, and working instructions to ensure they remain current and fit for purpose.
- Drive continuous improvement, automation opportunities, standardization, and simplification of reconciliation activities.
- Ensure agreed KPIs and SLAs are monitored, achieved, reported, and continuously improved.
Skills
- Strong understanding of reconciliation processes, billing flows, payment reconciliation, financial controls, and operational issue resolution.
- Ability to manage complex regional operations across EU, MENA, and APEC in a multi-cultural and multi-time-zone environment.
- Strong stakeholder management skills with the ability to influence, challenge, and drive actions across countries and functions.
- Experience in transition, migration, process stabilization, roadmap execution, and shared services operations.
- Strong ownership mindset with the ability to drive open items, escalations, and process improvements through to completion.
- Excellent communication, executive-level reporting, and issue management skills.
- Strong SAP knowledge and advanced Excel / data analysis capability.
- Ability to identify root causes, challenge legacy practices, and implement sustainable process improvements.
- People leadership, coaching, workload management, and talent development capability.
- Experience in the logistics industry and shared services environment preferred.
Competencies
Finance & Reconciliation Expertise
Possesses strong finance, reconciliation, billing, payment, and control knowledge with the ability to apply this effectively in a shared services environment.
Problem Solving
Resolves complex reconciliation breaks, billing differences, payment mismatches, operational issues, and stakeholder escalations effectively.
Decision Making
Makes timely, risk-aware decisions based on facts, operational impact, control requirements, and stakeholder priorities.
Planning & Organization
Effectively plans resources, transition activities, workload, priorities, and regional deliverables across multiple time zones.
Communication
Communicates clearly and confidently with senior stakeholders, country teams, project teams, and cross-functional partners.
People Management
Demonstrated capability to manage, coach, engage, and develop teams supporting complex operational and transformation activities.
Change & Transformation
Supports roadmap execution, transition, stabilization, standardization, and continuous improvement with strong ownership and follow-through.
Qualifications
- University Degree or Professional Qualification in Finance, Accounting, Business, or related field.
- 3–5 years of relevant working experience, including experience in reconciliation, billing, payment operations, finance operations, or shared services.
- 2–3 years of people management experience preferred.
- Experience supporting regional operations, transitions, transformation projects, or process migrations preferred.
- Shared services and logistics industry experience preferred.
