KEY AREAS OF RESPONSIBILITY
Core RTR & Leadership Responsibilities
- Ensure that all CREST (Group Consolidation System) submissions are meeting area, region and global deadlines and in accordance with IFRS and DPDHL accounting guidelines.
- Perform review of month-end reports and follow-up with the team to resolve issues in timely manner before CREST block.
- Ensure that all balance sheet account reconciliations are prepared and reviewed as per deadlines mentioned in the SLA.
- Lead balance sheet reviews with the countries and drive to completion all identified actions.
- Support globally and/or regionally driven balance sheet reviews.
- Perform service review meetings with the business partner as per service review schedule.
- Proactively identify process improvement opportunities and discuss with business partners.
- Respond to queries and issue logs raised by business partners within the time specified in the SLA.
- Maintain strong client relationships and act as a senior escalation point.
- Provide information requested by APSSC management on day-to-day matters.
- Be able to influence decisions through value-added input into organizational and business processes.
- Ensure that all controls are implemented, evidence gathered, and reviewed in accordance with the Internal Control Framework and CRISP.
- Ensure agreed KPIs are monitored, achieved, and continuously improved.
- Ensure appropriate staff backup and coverage planning is in place and reviewed regularly.
- Resolve customer or technical issues escalated by the team, including overdue data, billing disputes, data quality issues, and reconciliation breaks.
- Periodically review SOPs and ensure updates are completed in a timely manner.
- Effectively manage and lead the team in meeting agreed goals and KPIs.
- Guide and support team members in resolving day-to-day service delivery issues.
MENA Coverage & Working Hours Accountability
- The role requires direct operational and stakeholder engagement aligned to Middle East & North Africa (MENA) business hours to ensure seamless service delivery and decision-making support.
- The job holder is expected to structure working hours to provide sufficient overlap with MENA time zones, particularly to support:
- Month-end close activities
- Real-time issue resolution and escalations
- Stakeholder meetings, service reviews, and governance calls
- Balance sheet and financial reviews with MENA countries
- Act as the primary senior contact for MENA-region RTR matters during MENA core business hours, ensuring timely responses, visibility, and ownership of issues.
- Ensure that critical MENA-driven deadlines, escalations, and approvals are managed within the required time frames, without reliance on next-day handovers where avoidable.
- Proactively plan workload, team coverage, and personal availability to mitigate time-zone-related risks, especially during peak periods such as month-end and quarter-end.
- Demonstrate flexibility in working hours to support MENA operational needs while maintaining compliance with local HR policies.
- Ensure that MENA service KPIs, SLAs, and stakeholder expectations are actively monitored, discussed, and addressed during MENA working hours, not solely via asynchronous communication.
People Management & Development
- Coach and support team members in performing tasks, including complex reconciliations.
- Maintain strong relationships within the team and across regions.
- Drive performance, engagement, and motivation.
- Ensure a comprehensive training and succession plan is in place to support current performance and future readiness.
Skills
- Ability to drive quality reviews and challenge legacy practices.
- Strong ownership mindset with the ability to drive tasks through to completion.
- Experience in a shared services environment (preferred).
- Excellent communication and executive-level reporting skills.
- Self-motivated, resilient, and collaborative.
- Strong people leadership, coaching, and stakeholder management skills.
- Ability to operate effectively in a multi-cultural, multi-time-zone environment.
- Strong SAP knowledge .
- Advanced Excel and document management skills.
- Experience in the logistics industry (preferred).
- Solution-oriented and decisive.
Competencies
Finance & Accounting Skills
Possesses strong finance and accounting knowledge, including IFRS.
Problem Solving
Resolves operational, technical, and stakeholder issues effectively.
Decision Making
Makes timely, risk-aware decisions, even under pressure or time constraints.
Planning & Organization
Effectively plans resources, time, and activities in a multi-time-zone environment.
Communication
Communicates clearly and confidently with senior stakeholders across regions and cultures.
People Management
Demonstrated capability to manage and develop teams with 2–3 years of people management experience.
Qualifications
- University Degree or Professional Qualification in Finance and Accounting.
- 5–6 years of working experience, including 2–3 years in a people management role.
- Shared services experience preferred.
