JOB PURPOSE
- Lead, direct, manage and monitor staff deliverables and overall projects (system), system capability and performance including vendor management.
- Lead, direct, manage and monitor staff deliverables and overall Credit Card System Support, SST & Debit Card System Support & Card Distribution Unit.
- Manages investment and staff budget for System & Operation Support
- Develop annual dept business plan relating to Operation Support & System Parameter aligned with Card Business strategic growth
CUSTOMER (INTERNAL AND/OR EXTERNAL)
- Support project teams to deliver timely launches, smooth execution of system & Ops activities, & swift issue resolution with minimal losses, in line with agreed KPIs.
- Oversee Cards UAT activities to ensure vendors meet agreed quality standards and delivery timelines.
- Provide clear and timely communication to internal and external stakeholders on project progress, effectiveness and system readiness.
- Drive awareness and adoption of new regulatory and compliance requirements through ongoing stakeholder communication and engagement.
PROCESS / WELL-MANAGED
- Manage and monitor system development/production issue resolutions & deliverables to ensure target/timelines set by the Top Management are met.
- Manage and monitor work completed to ensure project timeline is met with good quality.
- Provide advisory and direction to project teams to ensure all business requirements raised by Business Stakeholder are aligned.
- Managing risk for Cards system with proper mitigation.
- Reassess current process relating to system support areas for efficiency optimization for key stakeholders (both cost savings and shorter TAT)
- Preparing monthly reporting on system availability and downtime.
COMPLIANCE
- Appropriately assess risks when executing business decisions by applying sound ethical judgement in your roles and responsibilities.
- Identify and escalate all potential breaches and control gaps inherent in procedures and transactions in a time sensitive manne.
- Conduct business and day to day activities in compliance to Group's AML programme, policies and procedures.
- Being a role model the right behaviours and values guided by the Group's code of ethics.
- Complete all mandatory AML / CFT trainings.
LEARNING & GROWTH
- Project Management
- Problem solving skills
- Mentoring of Direct Reports
- Evaluate staff performance and progress for upskill (both interpersonal skills and technical)
