Senior Manager, Training & Organizational Development

Position Overview

The Senior Manager, Training & Organization Development is responsible for executing end-to-end training operations for both management and dealership staff (frontliners). The role ensures timely and high-quality delivery of training programs across UMW Toyota HQ and dealership networks, in line with Toyota standards, business requirements, and regional/global learning modules. This position focuses on translating strategy into structured execution and sustaining a strong learning culture by closing capability gaps, supporting leadership development, and embedding the Toyota Way. The role also coordinates stakeholder engagement, manages digital training systems, and ensures continuous improvement through data-driven evaluation.

Key Responsibilities

Training Program Delivery & Standardisation

• Oversee the execution and delivery of Toyota Japan's standardised training modules, including Toyota Business Practices training, ensuring alignment with global learning expectations.
• Ensure trainers effectively deliver Toyota Way and corporate culture reinforcement programs, embedding key values across the workforce.

Executive, Managerial & Dealership Development Programs

• Coordinate leadership and managerial development programs, ensuring structured career growth for corporate employees.
• Work with dealership teams to execute parts advisors, sales advisors, and service advisors training, ensuring dealership personnel meet Toyota's service standards.

Training Needs Analysis & Business Alignment

• Conduct Training Needs Analysis (TNA) to identify workforce capability gaps and ensure training programs are aligned with business needs.
• Shift training approach from reactive to a structured, needs-based development framework, embedding a proactive learning culture.

Custom Development of Non-Standard Training Modules

• Design and develop custom training content for areas not covered under Toyota's global training, ensuring local business relevance.
• Partner with external learning providers to enhance internal training programs and broaden skill-building efforts.

Monitoring & Evaluation of Training Effectiveness

• Establish post-training evaluation mechanisms to measure program effectiveness, engagement, and impact on business performance
• Leverage HR analytics to refine training programs, track learning progress, and adjust initiatives based on workforce trends.

Toyota Way & Culture Integration

• Support Toyota Way on-the-ground activation, ensuring training programs reinforce Toyota's corporate culture.
• Work closely with the Culture & Employee Relations team to embed Toyota Way principles into employee development initiatives.

Qualifications & Requirements

• Degree in Business Administration / Human Resources or any relevant field
• At least 10 years of experience in HR with specialisation in organization development