About Klook
We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.
Do you share our belief in the wonders of travel Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core values - Customer First, Push Boundaries, Critical Thinking, Build for Scale, Less is More, and Win as One.
We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution
We're looking for an entrepreneurial marketing leader to own two things: a demand (marketing) operations team supporting campaigns across our Western Markets (US, UK, ANZ, EU), and the project management of cross-market partner and merchant initiatives. If you thrive at the intersection of people leadership and regional growth acceleration, this role is perfect for you.
What You Will Do
Pillar 1: Demand Operations Team Leadership
- Set clear goals, KPI's, and track development plans for each associate
- Assist the team in navigating stakeholder management (e.g., to the marketing managers in the markets they service)
- Identify bottlenecks, process gaps, and training needs to drive operational efficiency improvements and support in optimizing them through better process or tools
- Push and challenge the team to consistently improve quality and performance of their deliverables; never settle for the status quo
Pillar 2: Regional Project Management
- Act as the single point of contact for cross-market campaign coordination, keeping all internal and external stakeholders aligned on scope, timelines, and deliverables
- Manage multi-market campaign budgets and ensure each market is executing against the plan
- Run project governance – facilitating syncs, sharing updates with stakeholders, and flagging risks or blockers early
- Own the post-campaign performance analysis and post-mortem wrap report
- Build and refine a scalable playbook for how multi-market campaigns should be planned, executed, and measured
What You Will Need
- Minimum 5-8 years of experience in digital or e-commerce marketing, campaign management, or related field, with at least 3+ years managing a team
- Proven track record of operational excellence and program management across multiple regions, markets, or stakeholders simultaneously
- High degree of business acumen and data analysis – able to report on marketing campaign performance, track budgets, and conduct thorough post-mortem analysis
- Demonstrated ability to lead through influence, driving alignment and collaboration without direct oversight of all functions, having managed teams of 4+ people
- Proactive, self-starter attitude with a focus on growth and innovation
- Excellent stakeholder management skills
- Experience working with Western Markets (US, UK, ANZ, EU) is preferred
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (Agency). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing. 
