Aspiro, a top MSC Status company and one of Top 3 Most Preferred Employers in Malaysia Shared Services Graduan Awards. At Aspiro we value creativity, personal growth, and innovation.
Role Overview
The Senior Messaging Engineer is responsible to provide Level 3 support and manage Microsoft 365 messaging services.
What You'll Do
- Provide L3 support and administration for Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Azure AD).
- Act as escalation point for M365-related incidents, problems, and changes.
- Troubleshoot incidents and coordinate with Service Desk/L2 teams for resolution.
- Lead, coach, and provide technical guidance to junior team members.
- Works with the cross-function team to design, implement, and maintain Microsoft 365 strategies, policies, and processes aligned with business needs.
- Manage and maintain email infrastructure, including SMTP and security tools (e.g., Cisco CES).
- Ensure compliance with ITIL processes (Incident, Change, Problem Management)
- Collaborate with vendors and internal stakeholders to drive service improvements.
- Maintain documentation for systems, processes, and configurations
Who We're looking for
- Degree/Diploma in IT, Computer Science, or related field
- 6-7 years of experience supporting Microsoft 365 in enterprise environment.
- Strong expertise in Exchange Online, Azure AD, Teams, SharePoint, and OneDrive.
- Familiar with ITIL processes and working with global support teams.
- Proven experience in team leadership and effective stakeholder management.
- Ability to communicate in Englishand Bahasa Malaysia/Indonesia (regional support).
- Willing to provide after-hours/weekend support when required.
Why Aspiro
- Career growth: We are ACCA-approved employer.
- Perks: Flexi wellness allowance, vibrant office environment and more!
- Feel Comfortable: Enjoy the flexibility of smart-casual attire.
- Comprehensive Support: EPF, SOCSO, EIS and ongoing training to help you succeed.
Ready to take the next step in your career Join Aspiro today and make an impact!
