Provide comprehensive operational and administrative support to Head, Group Equity Derivatives, including preparing high-quality reports, documentation, and submissions required for business and management updates.
Anticipate departmental needs and proactively manage day-to-day operational tasks to ensure smooth functioning of the Group Equity Derivatives.
Reporting, Governance & Controls
Lead the coordination and consolidation of regular reporting requirements across Group Equity Derivatives (regulatory, risk, compliance, audit, management), ensuring accuracy, completeness, and timely submission.
Monitor outstanding audit, compliance, and BRCO items, and work with responsible parties to ensure timely follow-ups and closure.
Cross-Functional Coordination & Issue Management
Serve as the main coordination point between Group Equity Derivatives and internal stakeholders (Operations, Middle Office, Finance, Compliance, IT, BRCO), resolving operational issues and ensuring efficient process flow.
Manage stakeholder expectations, escalate issues where necessary, and ensure alignment across units.
Stakeholder & Customer Support
Manage internal and external enquiries related to Group Equity Derivatives operations, providing timely responses or coordinating with relevant teams to resolve issues.
Support Group Equity Derivatives in handling customer matters, including information requests, clarifications, and complaint follow-up.
Documentation, Records & Process Management
Oversee maintenance of departmental documentation, SOPs, governance materials, trackers, and filing systems to ensure audit readiness and proper document control.
Identify gaps in existing administrative or reporting processes and recommend practical improvements.
Vendor, Billing & System Administration
Manage vendor billing cycles, contract renewals, and coordinate with Procurement and Finance on payments or vendor-related queries.
Oversee Group Equity Derivatives staff system access requests, entitlement reviews, and coordination with IT for system-related matters.
Meeting & Workflow Coordination
Prepare materials for Group Equity Derivatives management meetings, governance forums, and internal reviews; maintain action logs and ensure timely follow-up on outstanding items.
Coordinate workflow requirements across the EQD team, ensuring tasks, deliverables, and deadlines are properly tracked.
Departmental Readiness & Support Activities
Support onboarding and offboarding procedures, ensuring new joiners have the required access, documentation, and resources.
Maintain departmental readiness activities including BCP updates, mandatory training tracking, and internal compliance requirements.
Ad-hoc Support & Project Assistance
Take ownership of ad-hoc tasks, small projects, and operational initiatives assigned by the Head of Group Equity Derivatives, providing end-to-end execution support.
