What We Expect
Education
- Diploma/Degree in Electrical, Mechanical, Mechatronics Engineering or related field.
- Professional certifications related to lift and escalator technology are an added advantage.
Experience
- Minimum 8–10 years of experience in the lift & elevator industry, with at least 3 years in a managerial or senior leadership role.
- Strong background in service/maintenance operations, technical troubleshooting, and team management.
Skills & Competencies
- Strong knowledge of lift systems (traction, hydraulic, MRL, controllers, safety circuits).
- Excellent leadership, people management, and conflict-resolution skills.
- Strong analytical and problem‑solving abilities.
- Customer-focused mindset with ability to manage high-pressure situations.
- Good understanding of Malaysian regulatory compliance (DOSH, EHS).
Proficient in service reporting tools, MS Office, and maintenance management systems.
Who We Are Looking ForWhat we offer
- Operational Management
- Oversee day-to-day service operations including preventive maintenance, breakdown handling, callbacks, and repair activities.
- Ensure optimal manpower deployment, route planning, and territory management to maximize service efficiency.
- Establish and monitor KPIs such as response time, uptime, MTBF, and MTTR.
- Review and approve technical reports, quotations for repair works, and service recommendations.
- Team Leadership & Performance Management
- Lead, coach, and mentor Service Supervisors, Engineers, and Technicians.
- Conduct performance reviews, competency assessments, and identify training needs.
- Manage workforce allocation, standby schedules, overtime planning, and succession planning.
- Customer & Stakeholder Management
- Maintain strong relationships with building owners, property managers, consultants, and key accounts.
- Attend customer meetings to address escalated technical or service issues.
- Act as the point of escalation for critical breakdowns, recurring failures, and customer dissatisfaction cases.
- Ensure timely renewal of service contracts and support the sales team with technical input.
- Safety, Compliance & Quality Assurance
- Ensure all service activities comply with local regulations (DOSH, OEM safety guidelines, Lift & Escalator Act requirements).
- Lead safety initiatives and enforce adherence to company's EHS policies.
- Conduct site audits, toolbox meetings, and ensure proper usage of PPE and service tools.
- Review accident/incident reports and implement corrective & preventive actions (CAPA).
- Financial & Budget Management
- Manage department budget including manpower cost, tools & equipment, vehicle fleet, and subcontractor costs.
- Monitor cost efficiency, productivity ratio, and revenue targets.
- Support in pricing strategy for service contracts, repairs, and modernization proposals.
- Process Improvement & Strategy
- Drive continuous improvement initiatives to enhance service delivery and operational excellence.
- Implement digital tools or systems to improve technician productivity and reporting accuracy.
- Evaluate field data to identify patterns or recurring technical issues and initiate engineering solutions.
Car Allowance : RM 1,000/month
Annual Leaves : 21days
Parking : pay & claim
Medical : RM 2,000/annum
Group Insurance Coverage
Yearly Bonus
Yearly Increment
Who we areContact
HR Manager : Janice Lim, [Confidential Information]
