Senior Order Fulfillment & Export Specialist (Chinese and English Speaking)

Company Description

Addiction is a global pet foods powerhouse with strategic offices in the US, Singapore, the Philippines, China, and a state-of-the-art manufacturing facility in New Zealand. Our diverse product portfolio includes a wide range of grain and gluten-free premium dry, raw-dehydrated foods, and treats made from the finest free-range meats and antioxidant-rich fruits and vegetables. We have been trusted by some of the world's top pet food brands as their private label (OEM) partner of choice for years. At Addiction, we are committed to producing high-quality and premium foods for cats and dogs.

Position Title:Senior Order Fulfillment & Export Specialist (Chinese and English Speaking)

Employment:Independent Contractor

Job Location:Full Work From Home

Working Schedule:05:00am to 02:00pm or 06:00am to 03:00pm (supporting New Zealand Team)

Holiday:New Zealand (Auckland) Holiday

Job Summary:

The Senior Order Fulfillment & Export Specialist ensures timely and accurate order fulfillment from receipt to delivery. This role serves as the key point of contact for export orders, manages internal and external logistics coordination, and continuously improves order and distribution processes to meet customer and regulatory expectations.

Key Responsibilities:

• Validate and process sales and export orders in ERP (e.g., SAP).
• Coordinate closely with Planning, Warehouse, and Logistics for dispatch.
• Serve as the primary point of contact for all export order matters.
• Monitor inventory allocation and ensure timely order documentation.
• Liaise with couriers and shipping partners for local and international shipments.
• Prepare export documents and ensure compliance with trade regulations.
• Address customer inquiries, claims, and after-sales support.
• Lead or contribute to process improvement initiatives within order fulfillment.

Qualifications:

• Bachelor's degree in Supply Chain, Logistics, or related field.
• The candidate must know how to speak Mandarin Chinese and English.
• Minimum 5 years experience in order processing, logistics, or export.
• Proficient in ERP systems (e.g., SAP) and familiar with export documentation.
• Strong organizational, problem-solving, and communication skills.
• Training/License/Certification Certified Supply Chain Professionals, Export Compliance Professionals Certification, Certified Professional Logisticians (CPL), and other similar certifications are preferred but not required.