Senior Process Executive - Content Moderator - Japanese Speaker

Job Title : Content Moderator - Japanese Language

Location: Malaysia, KL

Work Mode: Office

Shift: 24/7

Soft skills:

Ability to work independently

Experience with social networking (or similar programs) Internet Savvy

Interested in social media and current events (trending topics, viral news etc.)

Quick learner and adaptable to learn new processes, concepts, and skills

Be organized and able to manage time and tasks efficiently

Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard

Have a neutral mindset towards different content that needs classification, regardless of the content itself

Result-oriented, self-motivated, independent and inquisitive

Able to thrive in a fast-paced and team-oriented environment 

Excellent analytical and research skills   

Technical skills     

Excellent written, reading & spoken communications skills in Required Language (Japanese) and understanding of local culture 

Possessed JLPT Cert of N1/N2 is required 

Good communications skills (English) 

Online community experience and exposure

Experience with confidential information collection and management (preferable) 

Other requirements

Willing to work in 24x7 environment

Should be comfortable working with explicit & sensitive content

Ability to manage critical situations with minimum supervision

Good interpersonal and communication skills

Ability to perform in adverse situations

Detailed role and responsibilities

Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client's policies and guidelines

Gaining full understanding and in-depth knowledge of client policies and guidelines

Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos

Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images

Identifying improvement opportunities and solutions to problems 

Analyse and identify content that is not in compliance with requirements and flag for action in a timely manner

Review the reported content within agreed turnaround times and standards of quality 

Recognize trends and patterns, and escalate issues outside of the established policies

Use market specific knowledge and insights to spot and scope solutions to improve the support of user community

Ensure on meeting daily KPIs

Ensures that the process is followed correctly in Service Operations

Ability to learn to work with customer internal tools  

Maintain a high degree of confidentiality while meeting strict deadlines