Search by job, company or skills

Tranglo

Senior, ProdOps Specialist

Tranglo
Malaysia, Kuala Lumpur
2-5 Years
Save
new job description bg glownew job description bg glownew job description bg svg
  • Posted a day ago
  • Be among the first 10 applicants
Early Applicant

Job Description

Role Overview

The Senior ProdOps Specialist is responsible for the technical reliability and operational integrity of our transaction platforms. This role serves as the high-level technical bridge between Product Management, Software Development, and External Partners. You will focus on the health of the live environment, ensuring that complex third-party integrations and transaction lifecycles function without interruption.

Roles and Responsibilities

  • Technical Investigation & Diagnostics
  • Log & Trace Analysis: Analyze application logs and system traces to identify failure points, latency issues, or bottlenecks in the production environment.
  • Production Deep-Dives: Lead deep-dive investigations into production defects and software anomalies to ensure rapid resolution.
  • Technical Liaison: Partner with Software Development teams to isolate root causes and validate technical fixes.
  • Environment Validation: Reproduce complex issues in Staging/UAT environments and perform rigorous validation of hotfixes prior to production deployment.
  • Third-Party Integration & Connectivity
  • External Integration Support: Manage and support existing third-party system integrations, acting as the primary technical point of contact for external partner troubleshooting.
  • Payload & Protocol Validation: Analyze and validate RESTful API payloads (JSON/XML), response codes, and integration behaviors.
  • Secure Connectivity: Coordinate and validate IP whitelisting requests and secure network-level access for all third-party system connections.
  • Transactional Oversight & Operations
  • Lifecycle Management: Review and improve the end-to-end transaction lifecycle: Initiation → Processing → Settlement → Reconciliation.
  • Process Automation: Drive the automation of repetitive BAU (Business As Usual) operational tasks to improve system efficiency.
  • Business Continuity: Lead and participate in Disaster Recovery (DR) drills and BCP exercises to ensure system resiliency.

Qualifications & Requirements

  • Professional Background: 2–5 years of experience in Technical Production Support, L3 Application Support, or Technical Product Operations.
  • Log Analysis: Proven ability to analyze logs and system traces to troubleshoot complex software issues.
  • Third-Party Systems: Experience supporting third-party system integrations and managing external technical relationships.
  • API Literacy: Strong understanding of RESTful APIs (JSON/XML) and the ability to interpret API response codes.
  • Data Analysis: Proficiency in SQL for querying databases and investigating transactional data flows.
  • Network & Security: Experience handling IP whitelisting and network-level access validation.
  • Systems Resiliency: Experience participating in Disaster Recovery (DR) or BCP exercises.

Added Advantage

  • Familiarity with monitoring and ticketing tools like JIRA and Kibana.
  • Exposure to ledger-based architectures or digital wallet systems.
  • Ability to automate manual workflows using scripts or internal tools.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Technical Production Support
Employment Type:
Full time

About Company

Tranglo

Job ID: 147276417

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 12-05-2026 08:08:59 PM
Homejobs in MalaysiaSenior, ProdOps Specialist

Similar Jobs

Senior Data Analyst

fcm travel asia
Malaysia, Kuala Lumpur

Skills:

Machine Learning, Power Bi, Data Visualization, Data Governance, Statistical Analysis, Python, Sql

Senior Associate - Learning Program Coordinator

pwc malaysia
Malaysia, Kuala Lumpur

Skills:

Microsoft 365, Project Management, Content Development, Data Analysis, Stakeholder Management, Professional Qualifications and Education, Marketing Communication

Senior Security Engineer

Feedme
Malaysia, Kuala Lumpur

Skills:

Penetration Testing, DevSecOps, Network Security, Vulnerability Detection, AI Security, Zero Trust Architecture, Azure Security Services

Key Account Associate / Senior Associate (Mandarin Speaker)

Involve Asia Technologies Sdn Bhd
Malaysia, Kuala Lumpur

Skills:

Client Relationship Management, online media expertise, Data Analysis, performance optimization, Communication Skills

Network Operations Support Senior Analyst - Malay Speaking

Accenture
A
Kuala Lumpur

Skills:

FTP, Tcp, Wan, Ipvpn, Cloud Security, Ssh, Http, Osi Layers, Https, Incident Management, Ethernet, SDH, Lan, ADSL, Juniper devices, Ip, VoIP, network fundamentals, Mpls, Contact Centre technologies, Telnet