Senior Project Manager (Client Facing)

Position Summary

Tag is a global creative production studio, part of the Dentsu network, delivering end-to-end marketing content for some of the world's leading brands. This role sits within a dedicated account team supporting a major global consumer goods, cosmetics, and skincare brand on a high-volume creative production for Australia markets.

We are looking for a Senior Project Manager with 7 to 10 years of experience who managing client relationships as they are managing complex studio workflows. This is a client-facing production role operating at the intersection of market management and studio delivery, where your ability to build trust with senior stakeholders and translate that trust into consistently excellent output will define your impact.

You will own brief intake and quality control, manage cross-market coordination between Australia market teams and the Malaysia studio, drive delivery across multiple simultaneous projects, and serve as the first line of escalation management when issues arise.

If you are a senior project manager who combines operational discipline with genuine stakeholder intelligence, understand what it takes to run a high-quality creative asset (digital, print, artwork, and 3D design) across multiple, and takes ownership of problems before they become escalations, this role is for you.

Position Responsibilities

Project Planning

• Define project scope by translating client objectives into clear deliverables, timelines, and production milestones before work enters the studio.
• Build realistic schedules that map the full production lifecycle from brief intake to final delivery, with enough buffer to absorb revision cycles without putting quality at risk.
• Estimate time and effort accurately across project types; ensure estimates are grounded in what the studio can realistically deliver.
• Maintain accurate, up-to-date project tracking across all active briefs, ensuring the wider team always has clear visibility of what is in progress, what is pending, and what is at risk.

Client & Stakeholder Management

• Serve as the senior day-to-day point of contact for assigned market teams, owning stakeholder communication and client relationships with professionalism and consistency between Australia and Malaysia.
• Build trusted working relationships with market-side stakeholders, ensuring they feel well-serviced, heard, and genuinely confident in the studio's ability to deliver, particularly through the early stages of the engagement.
• Manage escalations with composure and ownership: diagnose the root cause, communicate resolution clearly, proactive, and solution oriented.
• Develop a working understanding of each market's priorities, approval hierarchies, sensitivities, and ways of working, and carry that knowledge into every brief and delivery conversation.

Brief Quality & Production Delivery

• Own end-to-end delivery for all assigned projects, from brief intake through creative development, amends, approvals, and final asset dispatch with no gaps in oversight.
• Set and enforce a high bar for brief quality before work enters production; if a brief is incomplete, or under-scoped, push back constructively and resolve it before the studio team picks it up.
• Translate market briefs into clear studio briefs that give Studio designers everything they need to start work without returning for clarification.
• Track all active projects simultaneously, maintaining live visibility of status, priorities, and potential bottlenecks always, and surfacing risks before they become delivery problems.
• Coordinate workload distribution across the studio team in alignment with the Studio Lead, flagging capacity constraints early enough for the team to respond without disruption.

Cross-Market Coordination & Resource Management

• Assigning the right creatives (digital, print, 3D designs) to tasks based on designer capacity and right skill sets.
• Act as the operational bridge between the Australia account teams and the Malaysia studio, ensuring that context, nuance, and direction are never lost in the translation between brief origination and production execution.
• Identify friction points at the market-studio interface and take ownership of resolving them through better process, clearer communication protocols, or escalation where needed.
• Manage delivery across time zones with enough structure and forward planning that Australia briefs can progress smoothly.

Quality Assurance

• Act as a gate keeper to ensure all creative output is reviewed against the original brief and brand standard before it leaves the studio.
• Manage revision rounds with structure and discipline: track feedback clearly, confirm it has been addressed, and avoid scope creep disguised as minor amends.

Collaboration & Studio Partnership

• Work closely with designers, and other studio makers to ensure the creative workflow moves efficiently and that everyone has what they need to produce their best work.
• Collaborate with the Studio Lead and account team on resourcing, capacity planning, and account health.
• Manage your own workload with the autonomy and structure that your markets always feel looked after, under high volume production in a fast-paced environments.
• Support the onboarding of new team members by sharing your working knowledge of the client's ways of working, brief formats, and market-specific requirements.
• Identifying opportunities to reduce rework, tighten turnaround, and make the brief-to-delivery workflow more efficient for both the studio and the markets.
• Actively explore how AI tools can support your day-to-day workflow whether through smarter brief documentation, automated status tracking, or faster synthesis of client feedback, and stay current as the toolset evolves.
• Office hours from 8am-5pm with occasional flexibility required to support global stakeholders across time zones.

Required Experience & Skills

• 7 to 10 years of professional project management experience within a creative agency, content production studio, or integrated marketing environment, with a strong track record managing high-volume accounts in a client-facing capacity.
• Demonstrable experience managing international or multi-market accounts, with the ability to coordinate delivery across different markets, time zones, and stakeholder groups simultaneously.
• Experience managing senior client relationships directly, including escalation situations. This is not a supporting role, and the candidate must be able to hold the room independently.
• Background in retail, beauty, personal care, or consumer brand accounts is a strong advantage; category familiarity will accelerate your understanding of the client's priorities and ways of working.
• Strong brief management skills: able to assess brief quality critically, identify gaps before they cause production problems, and communicate the shortfall to the client constructively.
• Highly organised with rigorous attention to detail; able to track multiple projects across multiple markets simultaneously without things slipping.
• Clear and confident communicator in English, both written and verbal, with the ability to adapt your communication style to different stakeholders.
• Familiarity with project management tools such as Monday.com, Asana, Smartsheet, or equivalent; experience with studio traffic or workflow management systems is a must.
• An openness to integrating AI & automation tools into your day-to-day project management workflow as a means of improving speed, accuracy, and efficiency across the production process.
• A diploma or degree in Graphic Design, Marketing, Communications, Business, or a related field is an advantage, though equivalent professional experience will be considered equally.