Senior Project Manager (Market Research)

Who are we

GMO Research & AI we are the APAC leader in audience engagement and market research, backed by the GMO Internet Group.

We provide precise, culturally attuned insights by blending technology with deep local expertise. Our goal is to amplify real voices and help companies transform data into innovation.

Role Overview

As a Project Manager, you will be responsible for leading quantitative research projects for our APAC clients. This role requires close collaboration with regional sales, global PM teams, and your dedicated Team Leader. You will manage projects end-to-end, ensuring smooth delivery and achieving high client satisfaction.

Quality Focus

You will oversee keeping projects on spec and on schedule while managing key KPIs such as completes, IR, LOI, SCO, and QTF. Success depends on clear and effective communication with global teams, including clients and vendors.

Growth & Career Path

Project Management is a core professional track within GMO Research & AI. Over time, you can expect to handle on larger and more complex projects, assume greater ownership, and lead initiatives to improve team efficiency and client impact.

Key Responsibilities:

Manage up to 10 quantitative research projects at the same time, from kickoff to project closeure.

Ensure projects meet client specs and GMO quality standards, tracking key KPIs (IR, Completes, LOI, SCO, QTF and cost ratio).

Take proactive actions to implement strategic sampling plans to hit targets (sampling adjustments, extra invites/reminders, quota tuning).

Identify risks early, troubleshoot issues, and escalate to PM/Sales/Account leads when needed.

Collborate with same-shift PM to project manage, maintain smooth client communication and ensure seamless handovers.

Coordinate vendors and maintain accuracy of project records across shared assets and internal tools.

Learn advanced PM operations (pre-screeners, mega quotas, automatic sampling) and adhere to global processes.

Assume responsibility and accountability for project success and operate in line with our company values: Enjoy, Conquer, Respect.

Requirements and Skills:

5+ years of experience in market research industry.

At least 3 years of experience managing online market research studies is required.

Client-facing project leadership : confident in client communication, translating needs into clear specs, and acting as a trusted bridge between Sales, Operations, vendors, and clients.

Quality-driven execution : strong command of PM fundamentals (planning, fieldwork monitoring, risk management, delivery) with a focus on accuracy, timelines, and client satisfaction.

Cost Management : able to track cost ratios and fieldwork efficiency, flag risks early, and take initiatives to optimize spend while ensuring quality.

Analytical problem-solver : comfortable reading project metrics, diagnosing issues, and implementing practical solutions fast.

Strong organization and multitasking ability : capable of managing several projects in parallel and prioritize projects effectively under tight deadlines.

Tools & systems : proficient with PM tools (e.g., Asana, Trello, MS Project), Excel/PowerPoint, and familiar with online survey/data collection platforms.

Collaborative and adaptable mindset : able to work independently while contributing to the team in a fast-moving environment.

Excellent communication skills (written and verbal) in English and Chinese required ; able to work smoothly across cultures.

Others:

Daily office attendance is required [9:00-18:00 (1-hour break)]

Weekend and public holiday: coverage and support may be required.

Employee benefits:

Health check (Up to RM1,000 per annum).

Medical and dental (Up to RM1,000 per annum).

Monthly transportation allowance: RM200

Company-covered Hospitalization Insurance and Overseas Travel Insurance.