About Hytech
Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services organisations. We deliver end-to-end consulting services and provide robust middle- and back-office solutions that enable our clients to optimise operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape. Our client portfolio includes top global trading platforms and leading crypto exchanges.
With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.
Role Overview
- Own quality-management standards and ensure consistent high-quality operations across regions and systems.
- Perform quality audits, analyze quality trends, and recommend improvements.
- Partner with business teams to elevate service quality and support scalable growth.
Key Responsibilities
1. Quality Review & Standards
- Maintain quality standards, audit guidelines, and scoring frameworks.
- Conduct daily quality reviews of communications and workflows
- Update benchmarks to align with system/process changes.
2. Data Analysis & Improvement
- Analyze QA/QC data and identify key trends and errors
- Suggest process, skill, or system improvements.
- Support preparation of quality reports and action plans.
3. Collaboration & Process Enhancements
- Work with teams to understand workflow challenges.
- Assist quality validation/testing before rollout.
- Provide insights and proposals in cross-team meetings.
4. Coaching & Enablement
- Deliver targeted coaching based on QA findings.
- Improve SOPs, FAQs, and training materials.
- Support workshops and knowledge-building programs.
5. Regional Quality Management
- Help maintain consistent quality standards across regions.
- Promote quality culture with regional leaders.
- Track quality goals and improvement initiatives.
Qualifications
- 35 years in QA/QC, quality management, or operations support.
- Strong auditing, scoring logic, and data analysis skills
- Excellent problem-solving and written communication.
- Experience in workflow optimization and SOP writing is a plus.
- Proficient in Google Workspace/MS Office; visualization tools preferred.
- Strong English communication and attention to detail.
What We Offer
- Clear role scope and development opportunities
- Cross-functional, cross-regional collaboration.
- Diverse learning and impactful training programs.
- Culture valuing innovation, learning, and knowledge sharing.
- Competitive compensation in a fast-growing FinTech environment.
