Job description:
RESPONSIBILITIES:
- Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
- Identify interested and qualified customers and provide them with additional brand and product information
- Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
- Deliver sell-through to meet personal sales targets
- Perform up-sell and cross-sell should opportunities arise
- Ensure records of sale via the point-of-sale system
- Replenish shelves with products and ensure adherence to visual merchandising guidelines
- Perform general housekeeping - keep areas neat while working, and return items to correct locations
- Provide excellent service to customers and vendors
- Perform stock check and stock count on a periodic basis, or as instructed
- Execute visual merchandising guidelines
- Observe punctuality and proper grooming standards
- Ensure security of store environment and report breach, where necessary
- Attend to customers feedback/complaint and escalate, where necessary
RESULTS:
- Maintain professional image as brand ambassador to create positive lasting impression
- Achieve assigned individuals ales target and personal development objectives
- Swift response to customers needs
- Highly motivated, professional and effective team member
- Excellent customer service management
Essential Knowledge:
- Educated to SPM level
- Fluent in English and Bahasa Malaysia, Mandarin would be a plus
- Basic knowledge of retail operating environment
- Retail management and store operation
- Footwear Industry
- Basic visual merchandising
- Housekeeping
Technical Skills:
- Basic knowledge in Microsoft Office Suite Words, Excel
- Basic knowledge in operating point-of-sale system / cashiering system
- Basic product awareness
- Ability to engage general consumers
- Good communication skills
- Ability to escalate issues, where necessary
- Self-disciplined
About Clarks
Two brothers, a small town, and shoes that changed the world. Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off-cuts and forever transformed the future of footwear.
Sparking revolutions and defining generations, our archive of over 25,000 shoes includes the inimitable Clarks Desert Boot and Clarks Wallabee. And every pair we design today uses the same ground-breaking combination of invention and craftsmanship that started it all.
Progress is woven into our DNA. Whether we're pioneering cutting-edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons and KOLs, we're always striding forward.
Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact and looking boldly ahead, too.
