Senior Sales Manager

Hello fellow engineers!

We at Gebr. Pfeiffer Malaysia, a successful subsidiary of our German based HQ, are active in the Southeast Asia and Pacific region delivering state-of-the-art heavy machinery and solutions for production lines in the minerals processing industry. As a global technology leader in the grinding process with vertical roller mills and with pioneering engineering competences and knowledge for over 160 years we provide a promising and diversified working environment for which we would like to install a candidate on a long-term basis.

Our variety of clients, industries and locations always allows for personal development and continuous education.

In our company we pay attention to good conduct of business inhouse as well as with our esteemed clients. Internally our team appreciates to be on familiar terms.

Successfully completed jobs and satisfied clients are our top priority!

We are expanding our team and we are looking for a Senior Sales Manager Customer Service Center to enhance our After-Sales services and support to our clients in the ASEAN and Asia Pacific region!

Your job:

+ Quotation Creation:

• Create accurate and competitive quotations for spare parts and services in due time.
• Prepare detailed quotation documents, including itemized lists, pricing breakdowns, and delivery terms.
• Negotiate with procurement team to obtain the best pricing and delivery terms.
• Calculate client specific pricing considering customer groups, status and different scopes of deliveries.
• For service quotation, calculate pricing for service engineer delegation to site.
• Propose recommended parts list aligned with customer needs and lifecycle
• Filing and analysis of lost orders

+ Order Processing:

• Process customer orders accurately and efficiently and create order confirmations.
• Verify order details, including part numbers, quantities, shipping addresses etc.
• Timely data management in ERP & DMS system.
• Coordinate and monitor with logistics team to arrange for timely and cost-effective shipping.
• Resolve any shipping issues or delays with logistic team.

+Technical Support:

• Provide technical support to customers regarding spare parts identification, compatibility, and installation.
• Identify technical issues related to spare parts and equipment malfunctions, transfer issue to technical department for advise and clarification.
• Develop and maintain technical documentation, including spare parts catalogs and maintenance manuals.
• Constant contact with HQ technical department and keep up-to-date with current spare parts upgrade, modification and recommendations.
• Recognition of opportunities for improvement of our further development

+ Customer Service:

• Provide excellent customer service by responding promptly to inquiries and resolving issues effectively.
• Participate in internal and external sales meetings
• Case-based customer visits
• Collaborate with the whole engineering team and GPMY office
• Analyse assigned markets & customers for their demands, performance and preferences
• Build strong relationships with customers to foster long-term partnerships.

Requirements:

+ Possess a Bachelor's or higher Degree in Mechanical Engineeringdiscipline

+ Willingness to travel withinthe Southeast Asia and Pacific region

+ Candidates should have 3+ years of experience in the cementplant maintenance

+ Proficient inspoken and written English

+ Proficient in spoken and written Vietnamese

+ Good computer systems and process aptitude to identify and resolve technical challenges

+ Ability to communicate effectively with customers, client's contractors, co-workers, and suppliers

+ Confident use of business software (MS Office, DMS & ERP products)

+ A validdriver's license

+ Basic knowledge about bulk material industry like cement, gypsum, clay, coal, limestone etc

+ Experience in goods warehousing, storage, inventory and export-import handling

+ Independent team player and goal-oriented working style

+ Ability to obtain and maintain a valid Malaysian passport

+ Malaysian resident

Our offer:

+ A future proof job in a market leading, renowned German machine supplier

+ Adequate remuneration and conditions incl. BIKs,

+ A motivating and sound working environment

+ Appreciative corporate culture

+ High variety in responsible and challenging tasks that expand your level of experience and education

+ Opportunities for advancement

Interested candidates may forward your resume to me at email below with subject ;

+ Email : [Confidential Information]

+ Subject : Job Application for Senior Sales Manager CSC

Thank you and looking forward to your applications!