About Us:
At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world's most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.
As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L'Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction.
As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.
Learn more at Sitecore.com
About the Role:
We are seeking a detail-oriented and analytical Senior Sales Operations Analyst to support our sales team with standardized processes. This role will be responsible for ensuring smooth execution of sales operations, maintaining data accuracy, and driving efficiencies in sales processes. The ideal candidate will collaborate closely with internal teams to streamline operations, leverage AI-driven insights, and provide actionable recommendations.
What You'll Do:
- Sales Process Support: Execute standard, sales operations tasks, ensuring consistency and efficiency in workflows.
- Data Management: Maintain and update CRM systems (e.g., Salesforce) to ensure accurate and up-to-date customer and sales data.
- Reporting & Analytics: Generate and analyse sales reports, dashboards, and key performance metrics to provide insights into business performance.
- AI Integration: Utilize AI-powered tools for data analysis, forecasting, and process automation to enhance operational efficiency.
- Quota & Compensation Management: Assist in tracking and reconciling sales quotas, incentives, and commission calculations.
- Deal Desk Support: Assist the deal desk team in reviewing pricing, discounting structures, and contract terms to ensure compliance with company policies and optimize deal profitability.
- Process Optimization: Identify inefficiencies and recommend improvements in sales operations workflows.
- Documentation & SOPs: Maintain clear documentation for sales processes and standard operating procedures (SOPs) to ensure process continuity and training support.
- Collaboration: Work closely with sales, finance, and marketing teams to ensure alignment and seamless operations.
What You Need to Succeed:
- Education: Bachelor's degree in business administration, Finance, Marketing, or a related field.
- Experience: 3 - 4 years of experience in sales operations, sales support, or a related role.
- Technical Skills: Proficiency in CRM platforms (e.g., Salesforce), Microsoft Excel (pivot tables, VLOOKUP, data analysis), and reporting tools (e.g., , Power BI).
- Analytical Mindset: Strong ability to analyse sales data and provide meaningful insights.
- AI & Automation: Experience with AI-driven analytics and automation tools to improve sales processes and data-driven decision-making.
- Attention to Detail: High level of accuracy in managing sales data and processes.
- Process-Oriented: Ability to follow and improve standardized, repeatable processes.
- Communication: Strong written and verbal communication skills to effectively collaborate with global teams.
- Self-Motivated: Ability to work independently, prioritize tasks, and meet deadlines in a remote working environment.
- Shift: Willing to work on EU Shift
Additional Skills That Could Set You Apart:
- Experience with automation tools and process improvement methodologies (e.g., Six Sigma, Lean).
- Knowledge of ERP systems and sales forecasting tools.
- Prior experience in supporting sales teams in a multinational environment.
Why Join Us
- Opportunity to work with a global sales operations team.
- Exposure to international markets and processes.
- Career growth and development in a structured, process-driven environment.
- Work in a dynamic, fast-paced industry with continuous learning opportunities.
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.
