Position Overview:
We are seeking a dynamic Salesforce Senior Techno-Functional Consultant. This role is pivotal in driving our Salesforce initiatives and requires a strong techno-functional background in both standard and custom Salesforce solutions.
Responsibilities:
Project Delivery
- Lead Teams:Manage a team of Techno-Functional Consultants/Business Analysts in project delivery.
- Requirements Translation:Convert business strategies into functional and technical requirements, aligning with customer and product needs.
- Collaborate:Share the product vision and work closely with Business Owners, Project Managers, and Scrum Masters to ensure effective project execution.
- Methodology:Utilize both Waterfall and Agile methodologies (including hybrid approaches).
- Stakeholder Engagement:Engage with stakeholders to gather requirements and develop solutions that leverage Salesforce functionality.
- Documentation:Create functional and technical requirement documents, user stories, and system design specifications, ensuring traceability.
- Configuration & Development:Configure and develop customized solutions on Salesforce and other related platforms.
- Backlog Management:Manage the product backlog, prioritize business needs, and propose enhancements.
- UAT & Training:Conduct user acceptance testing training, develop test scripts, and coordinate system testing.
- Technical Architecture:Collaborate on technical architecture during design, testing, and deployment phases, including user authentication mechanisms.
- PMO Reporting:Familiarity with PMO reporting mechanisms and required metrics.
Business Development
- Solution Formulation:Actively participate in and propose solutions for business development activities.
- Best Practices:Recommend optimal solutions based on expertise in Salesforce Service Cloud, Sales Cloud, Experience Cloud and FSC SFI modules.
- Demos and POCs:Configure and develop customized solutions for demonstrations or proof of concepts as needed.
Requirements:
- Minimum of 8 10 years in Functional/Business analysis and/or Technical roles with strong knowledge of at least 3 Salesforce features listed (Sales, Service, Field Service, Experience Cloud, Agentforce or FSC SFI) and hands-on configuration/customization experience.
- Skilled in Salesforce configuration (Flows, Security Model, Process Automation, Data Migrations, SOQL/SOSL, Dashboards) and customization.
- Proven track record in leading projects using both Waterfall and Agile methodologies, prioritizing requirements, and conducting functional testing.
- Experience in implementing web service integrations and familiarity with CI/CD platforms such as GitLab, Copado, Jenkins, or Ant.
- Salesforce Certifications:Must possess at least 1 of the following Salesforce certifications:
- Administrator
- Advanced Administrator
- Agentforce
- Sales Cloud
- Service Cloud
- OmniStudio
- Knowledge of Salesforce Lightning Aura/LWC frameworks, Marketing Cloud, Pardot, and AppExchange tools (e.g., Conga, Adobe Sign).
