Senior Service Manager (Automotive Retail)

Job Description

• Oversee & supervise overall, nation-wide automotive service centre operations of the company
• Oversee the management and day-to-day function of all the service centres to achieve unit intake & target performance set
• Ensure all applicable standard guidelines & procedures are complied & implemented in the workshops
• Increase sales turnover & profitability of the service centres
• Handle and solve difficult & serious customer complaints that are being escalated
• Meet or exceed KPIs and revenue targets set
• Hire, train, motivate, counsel and to monitor the performance of all head of service centres
• Prepare monthly reports and conduct monthly meetings for the review of service centre sales performance
• Handle any ad-hoc tasks as and when assigned by superior

Candidate Requirements

• Candidate must have extensive work experience in managing multiple automotive service centres with high volume car intakes
• Proficient in Microsoft Office (i.e. Word, PowerPoint, Excel, Outlook)
• Good written and spoken English communication skills
• Willing & able to travel interstate for branch visits regularly