Senior Smart Apps Solution Lead (Pre-Sales Architect)

Job Title: Senior Smart Apps Solution Lead

Location: Petaling Jaya, Malaysia

Employment Type: Permanent

Work Arrangement: Hybrid

Role Summary

Lead Smart Apps solutioning, architecture, presales, and transformation initiatives across insurance organizations. The role combines ServiceNow FSO, insurance consulting, AI, AWS cloud, integration architecture, and commercial solutioning to deliver business outcomes and modernization programs.

Key Responsibilities

Solution Leadership

•           Own Smart Apps opportunities, solution strategy, architecture, and roadmap alignment.

•           Map business requirements to Smart Apps, AI capabilities, and workflow solutions.

•           Drive product positioning and go-to-market initiatives.

Business & Insurance Consulting

•           Lead discovery workshops and business transformation discussions.

•           Translate insurance requirements into scalable business and technology solutions.

•           Support policy servicing, claims, underwriting, new business, and distribution functions.

Architecture & Integration

•           Develop end-to-end solution architectures.

•           Define integration patterns across PAS, APIs, cloud platforms, document management systems, identity providers, and enterprise applications.

•           Own security, scalability, resilience, performance, and compliance requirements.

AI & Automation

•           Position AI, IDP, OCR, Agentic AI, and workflow automation solutions.

•           Define AI governance and adoption strategies.

•           Drive incremental modernization and operational transformation.

Stakeholder Engagement

•           Lead executive briefings, workshops, architecture reviews, and solution presentations.

•           Act as a trusted advisor to business and technology stakeholders.

Presales & Commercial Support

•           Lead RFP, RFI, POC, and solution validation activities.

•           Develop estimates, assumptions, scope, risks, business cases, and executive presentations.

•           Support pricing and commercial solution development.

Governance & Risk

•           Support architecture, security, and governance reviews.

•           Assess regulatory, compliance, security, and operational risks.

•           Coordinate across product, engineering, cloud, security, and delivery teams.

Technical Skills

Platforms: ServiceNow FSO, DXC Assure Smart Apps, Assure Platform, Assure Orchestration.

Technology Stack: ServiceNow FSO, Smart Apps, AWS (API Gateway, Cognito, ECS, EC2, S3, DynamoDB, Bedrock, Textract), REST/SOAP APIs, Microservices, IDP/OCR, Agentic AI, Generative AI, OIDC, SAML, RBAC, Security & Compliance, Workflow Automation, Integration Architecture.

Experience & Qualifications

•           10+ years insurance technology consulting experience.

•           5+ years ServiceNow experience.

•           Experience in insurance operations, digital transformation, cloud solutioning, enterprise architecture, and presales.

•           Strong executive communication and stakeholder management skills.

•           Experience working across global and virtual teams.