As a Senior Solution Designer (Ivalua), you will besupporting Ivalua applications integrated with SAP ERP as well as implementing customization and changes to meet evolving business requirements
Support Responsibilities:
- Provide Level 2 and Level 3 support for Ivalua applications, ensuring smooth operations and resolving issues related to S2C, SIM / SRM and P2P modules.
- Troubleshoot and debug Ivalua application issues, especially around approval flows and configurations, identifying root causes and applying timely solutions.
- Analyze Ivalua logs, error messages, and system behaviour to pinpoint issues, providing resolutions to minimize downtime.
- Manage and maintain authorizations and user profiles within Ivalua, ensuring compliance with security and access control policies.
- Assist in incident management, effectively identifying and resolving technical issues, and managing service requests.
- Ensure the stability and performance of the Ivalua application by proactively addressing recurring issues and system behaviour anomalies.
- Support internal and external IT audit reviews and implement improvements to comply with IT policies
Change and Customization Responsibilities:
- Collaborate with business stakeholders to understand new business requirements and translate them into system changes or configurations.
- Configure and modify Ivalua modules and business processes in alignment with business needs, ensuring smooth functionality.
- Create and modify integrations and EAI (Enterprise Application Integration) console to support business changes and streamline data flow between Ivalua and other systems like SAP.
- Develop analytical reports and queries using SQL, ensuring the data meets business requirements and delivers actionable insights.
- Customize Ivalua system configurations, adapting workflows, approval processes, and module settings to fit the new or changing business processes.
- Maintain a strong understanding of Ivalua's table relations, ensuring smooth data integration and consistent reporting
Skills for Success:
Experienced in Ivalua support, especially in S2C (Source-to-Contract), SIM/SRM (Supplier Information Management / Supplier Risk Management), and P2P (Procure-to-Pay) modules.
- Bachelor or higher degree in Computer Science or IT or related field.
- Minimum L2 Ivalua certification required.
- Strong experience in configuring and handling S2C, SIM/SRM, and P2P modules, with the ability to support and customize them to meet business requirements.
- Configuration skills to configure workflows, forms, business rules, and UI elements in Ivalua.
- Relevant scripting & SQL skillsets like Ivalua scripting (VSL) to further enhance the solution.
- Integration knowledge and experience with APIs, web services that may be required when integrating Ivalua with other systems.
- Solid understanding and experience with approval flows, including troubleshooting and debugging.
- In-depth knowledge of Ivalua's standard table relations to ensure proper integration and reporting.
- Strong SQL proficiency for handling queries and creating analytical reports.
- Ability to create, configure, or modify integrations and manage the EAI console to facilitate smooth data exchange.
- Strong knowledge of Ivalua's configurations, customization, and the functionalities of various modules.
- Ability to analyze Ivalua logs, system behaviors, and error messages to troubleshoot and resolve issues.
- Knowledge of security and access control within Ivalua, including managing user profiles and authorizations.
