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With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.
Digitalization. Simply delivered.
At IT Services, we are passionate about Solution Architecture in data analytics and business intelligence space. Our Customer Service Complex Data Solution team is continuously expanding. No matter your level of Solution Architect proficiency, you can always grow within our diverse environment.
#DHL #DHLITServices #GreatPlace #ppmt #Kart #cscombine #CustomerService #GenenrativeAI #EMMA #DECARB #SUSAN
Grow together
Timely delivery of DHL packages around the globe in a way that ensures customer data are secure is in the core of what we do. You will provide solutioning design and play a crucial role in guiding the product team in implementing best practices and help investigate and resolve incidents, which were not resolved in lower support levels. Sometimes, issues might get tricky, and this is where cooperation on troubleshooting with other IT support teams and specialists will come into play.
For any issues related to telecommunication/security systems within the DHL Group environment, you are our superhero. The same applies when it comes to managing, proposing and implementing all necessary changes to production security implementations / industry practices in all IT Services Data Centers and premises, providing global availability to key DHL Group services.
Last but not least, usage of Generative AI (GenAI), Machines Learning (ML) concept know off with extensive knowledge of Load Balancers, VPNs, Proxies, Microsoft Azure and Google Cloud are all in your support league
Ready to embark on the journey Here's what we are looking for:
As a Senior Solutions Architect, having excellent skill in understanding the latest technology relation to the business knowledge of Customer Services (CS) experience is a huge plus.
Very good knowledge of cloud architecture, exposure to data modeling and adoption of Generative AI/Agentic AI will also be an integral part of this role and experience in implementation of the customer facing application.
Been part of the Agile/Scrum team experience is useful. Well versed in Solution Architecture designs fundamentals and presentation skills, software developments experiences / hands on especially in Angular/Java/Python, familiarity of development framework, advanced analytics and problem solving skills.
You are a business intelligence technology aficionado, therefore you have a good understanding of latest analytics skill sets and experience in implementation of MVP and POC rapid prototyping experience is most welcomed. You are able to work independently prioritize and organize your tasks under time and workload pressure. Working in a multinational environment and time zones due to other data center's project team, you can expect cross-region collaborations with teams around the globe, thus being advanced in spoken and written English will be certainly useful. Certifications/knowledge of AWS/Microsoft Azure/Google Cloud/Snowflake/Teradata/Power BI/Power Apps/any Gen AI related certification is a plus.
An array of benefits for you:
Great Team
Hi, my name is Pooi Hoe and I'm a team manager. I started my career at DHL I T Services back in 2004, when I took a role as Business Analyst in the DHL Data Warehouse BI team. Gaining more hands-on experience with managing multiple projects across all areas in DHL has always fascinated me, from there, I moved fast through the company ladder and soon landed a Project Manager role. In 2019, I moved to a management role, being Team Manager. Together with the strong support of a multinational & diverse team, we are working on our common ambition - Business Intelligence. Looking forward to having you onboard!
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.
DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year. DHL Express is market leader for parcel services in Europe and Germany's main Courier and Parcel Service.
The company DHL itself was founded in San Francisco, United States, in 1969 and expanded its service throughout the world by the late 1970s. In 1979, under the name of DHL Air Cargo, the company entered the Hawaiian islands with an inter-island cargo service using two DC-3 and four DC-6 aircraft. Adrian Dalsey and Larry Hillblom personally oversaw the daily operations until its eventual bankruptcy closed the doors in 1983. At its peak, DHL Air Cargo employed just over 100 workers, management and pilots.
Job ID: 131926755
