About the Company
fileAI combines proprietary AI components with orchestration and transparency to replace outdated tools and manual work—delivering automation that is faster, smarter, and truly scalable across industries.
About the Role
The Solutions Consultant (Delivery) will plan, execute, and deliver complex software projects. This role involves coordinating with cross-functional teams, managing client relationships, and ensuring that projects are delivered on time, within scope, and within budget. The ideal candidate will have a strong technical background, excellent project management skills, and a proven track record in delivering SaaS solutions.
Responsibilities
- Lead the implementation for new and existing customers, ensuring a smooth and efficient delivery process.
- Work closely with customers to gather requirements, analyze their business processes, and configure the platform to fit their needs.
- Provide technical expertise and guidance to clients throughout the deployment process, ensuring alignment with project goals and timelines.
- Collaborate with internal teams (product, engineering, customer success) to ensure the solution is delivered effectively and on time.
- Troubleshoot and resolve any technical issues that arise during the implementation or post-launch phase.
- Develop and deliver training sessions, both internally and for clients, to ensure end-users are empowered to use the platform effectively.
- Work with the product team to provide feedback and suggestions for improving the platform based on client needs and technical challenges.
- Ensure proper documentation of the implementation process, configurations, and any customizations.
- Contribute to the development of best practices, templates, and tools to streamline the implementation and delivery process.
- Maintain strong, ongoing relationships with clients to ensure continued satisfaction and identify opportunities for additional value or upsell.
Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related field.
- PMP or similar certification is a plus.
Required Skills
- Experience in project management, with a focus on software development and delivery.
- Proven track record of managing and delivering complex SaaS projects.
- Strong technical background with knowledge of software development processes and methodologies.
- Excellent project management skills, including the ability to plan, execute, and monitor projects.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
Preferred Skills
Pay range and compensation package
Competitive salary, performance-based incentives, uncapped leave.
Equal Opportunity Statement
fileAI is committed to diversity and inclusivity in the workplace.
