Senior Specialist, Order to Cash (OTC)

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• Deliver Order-to-Cash (OTC) services to Business Divisions (BU) in accordance with established Standard Operating Procedure
• (SOP) and work procedures, and in compliance with Plaza Premium Group's (PPG) policies and procedures and relevant legal and
• statutory requirements.
• Ensure that the OTC services are delivered within the agreed service levels and targets.
• Guide Specialists in performing OTC services, if needed.
• Any other ad-hoc tasks, project or support required, as assigned by the management

Perform the following OTC functions:

• Order to Cash
• Process receipts from customers, process sales invoices, debit and credit notes, discounts and rebates.
• Book accounting transactions based on BU inputs & advices.
• Perform clearing of open items in customer accounts.
• Post necessary adjustments into the SUN systems.
• Monitor collection activities of past due, critical accounts, monitor Account Receivable (AR) balances.

Reconciliations, Reporting and Analysis

Perform the following month end activities in a timely manner, highlight issues / concerns and follow up on reconciling items or outstanding matters:

I. Inter-company clearing

II. Customer aging report

III. Statement of accounts

IV. Other sales related reporting

V. Bank reconciling items clearing on Account

Receivable transactions

• Prepare monthly Customer Aging Reports for BU.
• Complete monthly Sales & Services Tax (SST) reports are prepared & submitted to authority on time.
• Prepare, generate and evaluate reports for collection accounts, credit reports, and client accounts.
• Participates in ad hoc reporting, analysis and projects.
• Month End Closing activities and support
• Execute month-end and year-end closing steps in accordance with the established work instructions and checklist.
• Co-ordinate month-end and year-end closing activities with BU, HQ and other GSC Finance teams.
• Ensure quality in processing OTC transactions:

I. In compliance with predefined processes and service management framework.

II. In accordance to the established processes, procedures, policies, legal and statutory requirements.

III. Accurately, completely and timely.

Others

• Address and resolve queries or issues on timely basis and escalate complex queries or issues to the Team Lead as required.
• Backup other specialists when needed.
• Share information with other team members on policies, procedures and transactions.
• Assist the Team Lead when required:

I. Operational matters.

II. Guide and support other team members on policies, procedures and transactions.

III. Preparation of training materials and conducting training when required.

Process Improvement & Other Projects

• Identify potential areas of improvement and communicate to Team Lead.
• Coordinate data gathering, recommend process improvement in consultation with Team Lead.
• Participate in User Acceptance Testing (UAT) and update findings in the UAT templates
• Work with Team Lead to ensure that projects are executed timely, accurately and within budget.
• Update SOPs, prepare training materials & assist in End User Training (EUT).
• Customer Relationship
• Develop and maintain good working relationships with counterparts in BU, HQ to ensure smooth processing of transactions.
• Cultivate a customer service culture within the team.

About you

• A recognized Degree in Finance and Accounting, or any equivalent business degree with a minimum CGPA of 2.8, or Professional
• Accounting Qualification
• Professional Experience
• 3 5 years of working experience in Finance & Accounting.
• Extensive exposure in SUN accounting systems and / or other ERP
• In-depth knowledge and understanding of OTC processes.
• Resourceful, able to work independently as well as in a team
• Value-adding individual with initiative and drive
• Basic exposure in other accounting functions.
• Technical
• Moderate exposure on IFRS, US GAAP, relevant local accounting standards
• Moderate exposure on Income Tax Act and Companies Act
• Computer literacy - MS Office Tools
• Good communication, interpersonal and presentation skills in English

Job & Personal Effectiveness

• Application of accounting principles and concept
• Legal, standards and policy compliance
• Billing and collection
• Closing and consolidation
• Decision Making & Problem Solving
• Customer Focus