#WeAreIn for jobs that impact everyone's life. Turning customer whispers into industry-shaking solutions... ready to amplify the future As a Senior Specialist Sales Operations in our Customer Collaboration and Technical Marketing team, you work hand-in-hand with our customers, enabling them to transform our products into cutting-edge designs, all while building long-lasting partnerships that thrive on success.
Are you in
Your role
Key responsibilities in your new role
- Process sample requests from customers, verify sample stock availability, confirm sample pricing in collaboration with the Product Line (PL) or Sales Manager, and manage sample tracking and reporting to ensure timely updates to customers.
- Support sales requestors and act as quality gate for software & service order request to Order Evaluation (OE) team.
- Ensure availability and compliance of contracts and other supporting documents before place service order requests to correct regional OE team.
- Export control check (every 6 months per Ship To), check export control status upon new customer application.
- Investigate price discrepancies and initiate credit/debit memo requests as necessary for Order Evaluation Team approval and release and update the Regional Team/Credit and Collections Team accordingly.
- Quote handling and coordination.
- PCN notice to customers; maintain customer contacts and update customer feedback in PCN Tool; PCN/PD/INF/ERR coordination and request PCN supporting doc/info (QTR, CIPs).Respond on product information request including standardization.
- Cooperate with other division's Internal Sales and enhance sales operational effectiveness.
- Respond, update and/or follow up on MS Dynamic cases to closure.
- Analyze and research Leads (opportunities for purchase) prior to recommending next steps to account managers. This role requires strong attention to detail, effective communication skills, and the ability to collaborate across teams to ensure high customer satisfaction and operational efficiency.
Your profile
Qualifications And Skills To Help You Succeed
- A bachelor's degree is preferred, with 3-5 years of experience in relevant fields.
- Demonstrates exceptional customer and sales support skills, ensuring high levels of service and satisfaction.
- Proactively contributes to management by providing insights for process improvements and defining plans for operational efficiency.
- Primarily operates as an individual contributor, capable of making independent decisions and taking ownership of responsibilities.
- Acts as a dependable and accountable resource, with comprehensive knowledge of industry best practices, as well as company policies and procedures.
- Effectively resolves complex and dynamic problems by developing innovative and creative solutions.
- Requires minimal supervision from the direct manager for routine tasks and works independently on new projects or assignments with general guidance.
- Skilled in negotiation, consistently striving for mutually beneficial outcomes while maintaining the best interests of all parties, even in ambiguous situations.
- Displays a strong commitment to understanding customers, continuously seeking information to better identify and address their actual and perceived needs.
#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in
We are on a journey to create the best Infineon for everyone.
We strive to create the best Infineon for everyone by embracing diversity and inclusion. We welcome applicants for who they are and offer a workplace built on trust, openness, respect and equal opportunity.
Our hiring decisions are based on skills and experience. Even if you don't meet every requirement, we encourage you to apply.
Please let your recruiter know if you need any accommodations during the interview process.
Learn more about our various contact channels and about Diversity & Inclusion at Infineon.
