Service Performance and Issue Resolution
- Execute daily Travel & Expense Management activities accurately and on time, in line with service levels and financial closing timelines.
- Monitor own performance against KPIs and SLAs, taking corrective actions on assigned tasks when necessary.
- Handle complex cases diligently, ensuring accurate resolutions and compliance with policies.
- Process and resolve complex operational queries concerning rejected or incomplete expense reports, policy non-compliance flags, missing receipts or documentation, corporate credit card discrepancies, and employee reimbursement queries.
- Identify operational issues, resolve them within the scope of the role, and escalate unresolved or structural issues to the Team Lead.
Process Management and Continuous Improvement
- Contribute to standardization and continuous improvement within the Purchase-2-Pay operations team.
- Collaborate with the process management team by providing operational input to enhance underlying processes.
- Apply new or updated work instructions, tools, and systems in daily work.
- Support data consistency between the Travel & Expense Management front-end tool (e.g., Concur) and the back-end accounting and payment systems to ensure accurate posting and seamless data flow.
- Submit improvement ideas to the continuous improvement backlog.
- Participate in pilot activities, testing, and training related to process changes.
- Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency.
Personal Development and Team Contribution
- Work as an active member of the Purchase-2-Pay operations team, living Omya's culture and values.
- Manage personal workload effectively, communicate capacity constraints to the Team Lead, and support onboarding and knowledge sharing with colleagues.
- Maintain up-to-date knowledge of Travel & Expense Management systems, expense management tools, posting standards, and policy application, and share know-how with peers.
Stakeholder Management and Communication
- Work closely with the Team Lead to ensure individual execution is aligned with operational targets.
- Cooperate with colleagues within Purchase-2-Pay and adjacent processes to ensure smooth, coordinated service delivery.
- Act as an operational point of contact for Travel & Expense related topics.
Education
- Bachelor's degree in Business Administration, Finance, Supply Chain, HR, Engineering or related field.
Experience
- 3-5 years of experience in a process or function related operational role, preferably within Travel & Expense accounting, Accounts Payable or General Accounting.
- Demonstrated experience as senior specialist, subject matter expert or experienced individual contributor T&E or P2P environment.
Knowledge And Skills
- Advanced knowledge of accounting principles as they apply to Travel & Expense postings, employee advance clearing and period-end activities.
- Solid understanding of the end-to-end Travel & Expense process and the integration of systems with back-end ERP accounting and payment modules.
- Hands-on experience with SAP Concur for expense report processing, policy compliance monitoring and troubleshooting.
- Case and ticket management for expense report rejections, reimbursement delays, credit card discrepancies and employee queries.
- Strong attention to detail for Travel & Expense financial postings, supporting documentation, receipt validation and approval workflows.
- Comfortable coordinating with Travel Management, HR, Payroll, Treasury, Corporate Controlling and employees.
Other Requirements
- Knowledge of internal controls and compliance for Travel & Expense approval, reimbursement and payment processes.
- High accuracy in reviewing expense reports, cost assignments, tax codes and transfer files.
- Understanding of procurement policy frameworks.
POSITION SCOPE
Reporting Line(s)
Solid line(s) to: Team Lead Travel & Expense Management
Dotted line(s) to: n/a
Number of direct reports: n/a
Number of dotted line reports: n/a
Performance Measures
Performance measures will be defined based on individual service obligations and operational KPIs.
Working Relationships
Internal Contacts
Team Lead Travel & Expense Management
Other Team Members within own team
Other Team Members within Purchase-2-Pay and adjacent processes
Process management within Purchase-2-Pay
HR, IT support
Business contacts
External contacts
Service providers or external business partners as required for daily operations
