Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let's start your journey with an award-winning organization!
#UnbeatableCareerAwaits
Top Reasons To Join Us!
- Awarded For
- Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
- Bronze Winner in Cross-Generational Workforce Engagement (2024)
- Gold Winner for Excellence in Workplace Culture (2021)
- Comprehensive medical, dental, optical and insurance benefits
- Flexi working hours arrangements
- Staff Line & Device Subsidy
- Smart Casual Attire
- Child Parental Care Leave
- Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
- Special employee discounts for selected F&B Brands
Role
Responsible for shaping and executing the wholesale business's strategic direction across 5G/4G products including eMBB, network slicing, private network, in-building coverage (IBC) and MVNO, while also owning day-to-day management of wholesale partner accounts. The role sits at the intersection of strategy, pricing and execution including designing commercial/pricing frameworks for new wholesale products whilst ensuring wholesale partners are successfully onboarded and retained, driving new business models to grow the wholesale portfolio. The individual is the key liaison between the company and its wholesale/MVNO partners and may also contribute input into the broader wholesale roadmap.
The Day-To-Day Activities
Wholesale strategy and development
- Shape and continuously refine the wholesale business strategy across 5G/4G products (eMBB, network slicing, private network, IBC) and MVNO, in line with department and organisational direction.
- Identify and evaluate new wholesale business opportunities and commercial models, including non-traditional/adjacent markets beyond the current focus segments.
- Translate strategic direction into concrete initiatives, business cases, and roadmaps that can be pitched to leadership and executed by the wider team.
- Contribute input and take leadership into the wholesale platform strategy discussions, execution and operationalize as part of the wholesale roadmap
Account ownership and relationship management
- Serve as a key point of contact for wholesale partners across the customer lifecycle, maintaining strong working relationships and regular account reviews.
- Support onboarding of new wholesale partners through coordination with sales, technical, and operations teams to ensure smooth and on-time launches.
- Act as an escalation point for service or commercial issues, coordinating timely resolution with relevant teams.
Pricing and commercial strategy
- Design and maintain commercial/pricing frameworks for wholesale products (5G eMBB, slicing, private network, IBC, MVNO services), balancing competitiveness, margin, and ease of partner adoption.
- Build the business case and pricing rationale for new or repriced services, including scenario modelling and benchmarking against market and internal cost structures.
- Coordinate with internal stakeholders to validate the commercial models technical viability for internal approval.
Contract compliance and commercial support
- Ensure contract terms, SLAs, and regulatory requirements for wholesale/MVNO agreements are understood, implemented, and adhered to.
- Support negotiation and renewal of wholesale/MVNO agreements in coordination with legal, regulatory and other relevant stakeholders.
- Track commercial KPIs and service-level obligations to ensure compliance and partner satisfaction.
Performance monitoring and reporting
- Track and report on wholesale/MVNO performance including revenue contribution, subscriber growth, service adoption and strategic initiative progress.
- Prepare materials for management/steerco updates, including strategy proposals, pricing recommendations, and risk/opportunity assessments.
- Deliver regular updates to the Head of Wholesale Business, flagging risks early and proposing solutions.
About You
- Bachelor's degree in Business Administration, Telecommunications, Marketing, or related field.
- Additional certification in telecommunications or customer relationship management is a plus.
- Minimum 5 years of experience in telecom wholesale, strategy, product, or account management roles, ideally within a telecom operator or MVNO environment.
- Experience developing or contributing to commercial pricing models, business cases, or go-to-market strategy.
- Familiarity with 5G/4G wholesale products (eMBB, network slicing, private network, IBC) and MVNO business models is preferred.
- Strong understanding of telecom wholesale products and MVNO partner/integration requirements.
- Commercial and analytical acumen and able to build pricing models, interpret contracts, and translate data into recommendations.
- Strong stakeholder management and communication skills, comfortable presenting to senior management.
- Project coordination skills, able to manage strategy work and account operations in parallel under tight timelines.
- Proficient in Excel, PowerPoint, and reporting/data tools.
What's Next Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.
