Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Lets start your journey with an award-winning organization!
#UnbeatableCareerAwaits
Top Reasons To Join Us!
- Awarded For
- Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
- Bronze Winner in Cross-Generational Workforce Engagement (2024)
- Gold Winner for Excellence in Workplace Culture (2021)
- Comprehensive medical, dental, optical and insurance benefits
- Flexi working hours arrangements
- Staff Line & Device Subsidy
- Smart Casual Attire
- Child Parental Care Leave
- Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
- Special employee discounts for selected F&B Brands
The Day-To-Day Activities
To support the Wholesale Business Unit by bridging the gap between commercial requirements and technical implementation. This role is responsible for preparing and managing business documentation, coordinating cross-functional teams, and ensuring the effective delivery of wholesale products and partner solutions. The position plays a key role in supporting MVNOs, access seekers, and internal stakeholders in the development, delivery, and continuous improvement of wholesale services
- Business Documentation and Requirements Management
- Develop and maintain Business Requisition Forms (BRF) detailing product or partner requirements.
- Document wholesale product specifications, service descriptions, user journeys, and operational flows.
- Translate the requirements and customer journey into clear, structured inputs for ISD/Billing and Network teams.
- Cross-functional Coordination
- Act as liaison between Wholesale, ISD/Billing, Network, Finance and other relevant teams to facilitate timely delivery of solutions.
- Drive alignment between business needs and technical implementation plans.
- Track and manage end-to-end delivery milestones for new products or services, enhancements, or partner onboarding.
- Partner Support
- Serve as operational point of contact for MVNOs and wholesale partners.
- Assist with onboarding, facilitate service configuration, documentation, and resolution of issues raised by partners.
- Monitor change requests and enhancement requirements from partners and ensure internal follow-up.
- Process Review and Improvement
- Review and recommend improvements to business processes across Wholesale, ISD/Billing and Network functions.
- Identify inefficiencies or gaps in current processes and support continuous improvement initiatives.
About You
- Education & Qualifications:
- Bachelors degree in IT, Telecommunications, Computer Science, Business Administration/Management.
- Certifications in product/project management, telecom technologies are a plus.
- Experience:
- Minimum 5 years of working experience in any of the following field:
- Telecommunications (wholesale, Enterprise, MVNO segment)
- IT/System delivery or project coordination
- Business analyst/Operations support
- Preferred experience includes:
- Involvement in Wholesale/MVNO onboarding
- Exposure to OSS/BSS systems/platforms
- Experience in handling cross-functional stakeholder coordination
- Skills
- o Strong analytical and business documentation skills.
- o Excellent interpersonal and communication skills able to interface with technical and commercial teams.
- o Ability to manage multiple stakeholders and projects simultaneously.
- o Process-oriented with a strong sense of ownership and follow-through.
- o Familiar with project management principles (Agile/Scrum is an advantage).
Whats Next Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.
