Provide operational support and administration for Hitachi Vantara, NetApp, IBM, Lenovo, Dell EMC storage systems and Brocade SAN switches.
Provide technical support and assistance to project teams and server operation teams.
Perform troubleshooting, fault investigation, incident resolution, recovery, and root cause analysis for storage and SAN-related issues.
Plan and coordinate storage hardware, firmware, and software upgrades before product end-of-life (EOL) or end-of-support (EOS).
Perform storage performance monitoring, tuning, capacity planning, and optimization activities.
Manage patching and software upgrades to ensure systems remain secure and up to date.
Implement and maintain monitoring tools, scripts, and alerts to proactively detect system issues and potential hardware failures.
Recommend and implement improvements to enhance system availability, reliability, performance, and operational efficiency.
Provide support for maintenance activities, project implementation, and ad-hoc requests, including after-office hours when required.
Support audit, compliance, and governance requirements by providing relevant documentation and evidence.
Maintain operational procedures, system documentation, and maintenance schedules.
Prepare daily operational updates, incident reports, and storage activity reports.
Prepare monthly service reports, capacity reports, and project status updates for management review.
Work closely with support teams, Resident Engineers, ITO teams, Service Delivery Managers (SDM), vendors, and customers to ensure services are delivered according to agreed SLA and KPI targets.
Participate in disaster recovery (DR) exercises, testing activities, and infrastructure projects when required.
Ensure compliance with change management, incident management, and problem management processes.
Perform any other duties and responsibilities assigned by Management from time to time.
