Azelis is a global innovation service provider specializing in the distribution of specialty chemicals and food ingredients, operating in 64 countries with over 4,100 employees. The company serves more than 65,000 customers through a strong network of over 2,800 principal partnerships.
With dedicated expert teams across Life Sciences and Industrial Chemicals, Azelis delivers tailored solutions backed by over 70 application laboratories, enabling the development of innovative and sustainable formulations. By combining global reach with strong local presence, Azelis offers integrated digital and technical services, positioning itself as a trusted partner for both customers and principals.
Committed to sustainability and responsible growth, Azelis leverages science and market expertise to drive innovation, support customer success, and accelerate principal growth.
Main Accountabilities
1. End-to-End Sales Order Management
- Take full ownership of the end-to-end order lifecycle, ensuring accuracy, timeliness, and compliance from order creation to completion of deliveries / closure.
- Drive overall sales order backlog management, including:
- Monitoring ageing open orders and backorders
- Ensuring daily updates with clear action plans
- Escalating risks impacting customer deliveries
- Act as the primary escalation point for complex order issues involving:
- Pricing discrepancies
- Delivery delays
- System/data inconsistencies
- PO issuance and communication with the supplier
- Proactively align with Commercial and Supply Chain teams to secure supply commitment and delivery reliability.
- Ensure strict discipline in ERP usage, minimizing manual intervention and ensuring traceability of all transactions for inbound & outbound operations.
2. End-to-End Shipment Management
- Oversee and manage full shipment lifecycle (import/export) from booking to final delivery.
- Ensure timely execution of shipments in accordance with agreed incoterms and delivery schedules.
- Monitor shipment progress and proactively resolve delays or disruptions with supplier and keep commercial updated in the PO listing report.
- Validate and ensure accuracy of all shipping documents with suppliers, commercial and 3PL.
- Ensure compliance with customs regulations, import/export requirements, and local authorities (e.g. RMCD, SST implications).
- Monitor and manage shipment milestones (ETD / ETA) and provide accurate updates to stakeholders.
3. Stakeholder Management & Decision Support
- Serve as a key interface between Commercial, Operations, Finance, and Logistics, ensuring alignment on priorities and issue resolution.
- Influence stakeholders to drive timely decisions on critical matters (e.g. stock allocation, delivery prioritization, order release).
- Provide impact assessment and recommendations to the Business on:
- Stock shortages
- Delivery constraints
- Customer order risks
- Manage external communication with customers/principals for sensitive or escalated cases, ensuring professionalism and solution-oriented outcomes.
4. Process Ownership & Continuous Improvement
- Own and drive standardization of order management processes, ensuring alignment with SOPs and best practices.
- Identify process gaps and inefficiencies, and lead continuous improvement initiatives, including:
- Reduction of order cycle time
- Minimization of order errors and disputes
- Improvement in backorder visibility and management
- Act as a Key User / Super User for ERP (D365):
- Provide feedback for system enhancement
- Support testing, implementation, and user training
- Active participation and ownership in supply chain key project and initiatives
- Drive data governance and integrity, ensuring master data accuracy across customer, pricing, and order parameters.
5. Performance Management & KPI Ownership
- Take accountability for achieving and improving key KPIs, such as:
- Order processing lead time
- Backorder ageing
- On-time delivery (OTD) alignment
- Order accuracy rate
- Analyse performance trends and provide regular reporting with actionable insights to supply chain manager and commercial team.
- Lead corrective actions for recurring issues and track closure effectiveness for NCR.
6. Risk Management, Compliance & Audit Readiness
- Ensure full compliance with SHEQ, regulatory, and internal control requirements.
- Oversee and validate non-conformance reporting, root cause analysis, and corrective actions.
- Ensure readiness for internal/external audits, including proper documentation and traceability for ISO 9001.
- Maintain strong control over credit release processes for sales order and exposure risks in collaboration with Finance.
7. Strategic Support & Planning Alignment
- Actively support S&OP / CICO processes by:
- Providing accurate order backlog visibility
- Highlighting demand risks and abnormal order patterns
- Work closely with Supply Chain Planning to align customer demand with supply capabilities.
- Contribute to inventory optimization strategies by sharing weekly SA/SO report status to the commercial team, including:
- Slow-moving stock mitigation
- Stock allocation prioritization
8. Team Leadership & Capability Building
- Provide guidance and coaching to junior team members (CS / Sales Admin) to ensure consistent performance.
- Act as a role model in process discipline, accountability, and stakeholder management.
- Ensure proper knowledge sharing, backup coverage, and workload balancing within the team.
- Support onboarding and training of new hires.
- Lead the supply chain team in the absent of the supply chain manager.
Key Stakeholders
- Internal: Commercial, Operations, Supply Chain Planning, Finance (Credit Control), SHEQ, IT
- External: Customers, Principals, 3PL / Logistics Providers
Skills & Competencies (Enhanced Level)
- Strong end-to-end Supply Chain and Order Management expertise
- Proven ability to manage complex and high-impact operational issues
- Strong analytical and problem-solving skills with decision-making ability
- Advanced ERP (D365) knowledge, preferably as Key User / Super User
- Excellent stakeholder influencing and conflict resolution skills
- High level of ownership, accountability, and urgency
- Ability to work under pressure while maintaining accuracy and control
- Strong communication (written and verbal) with a structured approach
- Leadership capability with coaching and mentoring skills
Additional Note
This role requires a high level of ownership and accountability, with expectations to not only execute but drive improvements e.g. supply chain key projects and initiatives, influence internal & external stakeholders, and ensure operational excellence across the order management function. The scope may evolve in line with business priorities.
