Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and other Discrete industries.
In 2023, Critical Manufacturing expanded its footprint to
Penang, Malaysia.
Recognized as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.
What you will do:
- Application Support - provide primary support by dealing with support requests
- Continuous improvement of support procedures, tools and runtime environment
- Interact with various internal Product teams to troubleshoot and resolve complex problems
- Log and track issues ensuring the customer is kept aware of progress
Requirements
What you must have:
- More than 5 years in application support
- Great interpersonal and communication skills
- Time management, organization and prioritization
- Attention to detail - thorough in work carried out
- Teamwork - working together to meet deadlines
- Initiative - seeking continuous improvement and implementing best practice in technology environment
- Self-motivated and creative in all aspects of your work
- Excellent English skills - spoken and written
What we consider a plus (not mandatory):
- Programming skills (C#, Typescript) are desirable. However, this is NOT a programming role but rather a software support role
- Experience with SQL Server
- Experience with scripting languages (ex: Powershell, Bash)
