Job Title: Senior Team Member, GWB Middle Office
Company: RHB Bank Berhad
Job Summary
We are seeking an experienced and detail-oriented senior team member to join our Global Wholesale Banking (GWB) Middle Office at RHB Bank Berhad. In this role, you will be responsible for overseeing and managing various middle office functions, ensuring smooth operations between front and back office teams, and maintaining regulatory compliance.
Key Responsibilities
- Lead and perform new customer onboarding for:
- Corporate & Commercial clients
- Financial Institutions
- Capital Markets / Corporate Deals
- Conduct Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) assessments, Conflict of Interest (COI) checks, including:
- Ownership and control structure analysis
- Beneficial ownership identification
- Sanctions, PEP, and adverse media screening
- Perform Conflict of Interest (COI) checks in accordance with bank policies
- Ensure onboarding documentation meets regulatory, policy, and audit standards
- Customer Data Management
- Perform customer creation and maintenance in core banking and related systems
- Ensure data accuracy, completeness, and consistency across systems
- Maintain proper record keeping and document retention in line with regulatory requirements
- Handle periodic KYC reviews and trigger events
- Quality Control (QC) & Governance
- Perform QC reviews on onboarding and review cases completed by team members
- Identify gaps, errors, or control weaknesses and ensure timely remediation
- Support internal audits, regulatory examinations, and compliance reviews
- Assist in enhancing process controls, SOPs, and workflows
- Stakeholder Management (act as a key point of contact for):
- Front Office / Relationship Managers
- Compliance, Financial Crime, and Risk teams
- Operations, IT, and other internal stakeholders
- Provide clear guidance on onboarding, KYC, and AML/CFT requirements
- Escalate issues, risks, and delays appropriately
- Reporting & Team Support
- Prepare management reports, MIS, and regulatory-related statistics
- Track onboarding volumes, turnaround time, and QC findings
- Support team capacity planning and task allocation
- Provide guidance, coaching, and on-the-job support to team members
Key Requirements
Experience
- 5–6 years of relevant experience in:
- Client onboarding
- Middle office / operations
- KYC / AML / CDD / EDD
- Experience covering Corporate, Commercial, Financial Institution, and Capital Markets clients is highly preferred
- Prior experience in a banking or financial institution environment is required
- Exposure to quality control or team-lead responsibilities is an advantage
Qualifications & Certifications
- Bachelor's degree in Business, Finance, Banking, Economics, or related fields
- AML/CFT certification (e.g. ACAMS, ICA, or equivalent) is required or strongly preferred
Skills & Competencies
- Strong understanding of AML/CFT, KYC, and regulatory requirements
- Good knowledge of beneficial ownership, complex structures, and financial institutions
- Strong attention to detail and risk awareness
- Effective stakeholder communication and issue-resolution skills
- Ability to manage priorities in a fast-paced environment
- Proficient in Microsoft Office (Excel, Word, PowerPoint. Power BI)
- Experience with onboarding or core banking systems is an advantage
Personal Attributes
- High integrity and professionalism
- Strong sense of ownership and accountability
- Analytical and structured thinking
- Able to work independently and lead by example
