Senior Technical Manager

Key Responsibilities

1. Departmental Leadership

• Lead the day-to-day operations of the Technical Department, acting as second-in-command to the Technical Director.
• Manage and develop the Section Leads of all five technical sections; set performance targets, conduct reviews, coach for growth.
• Standardise SOPs, design templates, checklists, and engineering practices across all sections.
• Own the technical department's monthly performance pack — KPIs, exception reports, escalations — for the Technical Director and senior leadership.
• Deputy for the Technical Director in external engagements (TNB, ST, vendors, OEMs, major customers) when required.

2. Drawings, Layout & PE Drawings

• Oversee the design team in producing accurate, code-compliant system designs, layout drawings, single-line diagrams (SLDs), and PE-endorsed drawings for regulatory submissions.
• Validate technical accuracy of designs before they are released to procurement, installation, or the customer.
• Maintain the design standards library — panel/inverter compatibility matrix, string sizing rules, mounting selection logic.
• Coordinate with the appointed Professional Engineer (PE) for endorsement timelines and ensure all submissions meet ST, TNB, and CIDB requirements.
• Drive design rework reduction through root-cause analysis on rejected or revised drawings.

3. Site Visit & Assessment (Including Drone Operations)

• Lead the site assessment team in conducting pre-installation surveys, structural assessments, shade analysis, and feasibility checks.
• Oversee drone-based roof survey operations — pilot scheduling, flight safety, data capture quality, integration with design workflow.
• Ensure feasibility assessments are realistic and protect the company from technically marginal projects committed by sales.
• Build a tight survey-to-design handover loop — survey outputs must directly feed the design team with no rework.

4. Testing & Commissioning (T&C)

• Own the T&C function — including pre-energisation testing, IEC 62446 / TNB / ST compliance verification, and final system handover documentation.
• Maintain and enforce commissioning checklists; ensure no system is energised without complete sign-off.
• Resolve commissioning failures through structured root cause analysis; feed lessons back into design and installation standards.
• Lead snag list closure across all sites; ensure no system enters O&M with unresolved defects.

5. System Activation

• Manage the system activation pipeline — ATAP application, TNB interconnection coordination, monitoring portal setup, customer onboarding, and billing activation.
• For subscription customers: ensure Day-1 billing-readiness — meter live, monitoring connected, performance baseline established.
• Track activation backlog by month cohort; identify and clear oldest pending customers.
• Liaise with TNB and ST on application escalations and quota matters.

6. Monitoring & Maintenance — Proactive and Reactive

• Own the operational performance of the entire installed fleet (4,000 systems), with explicit prioritisation of the 500-system subscription fleet where billing is performance-linked.
• Proactive: Drive daily performance monitoring across all inverter platforms in use (Huawei FusionSolar, GoodWe SEMS, Solis Cloud, and others). Detect underperformance, degradation, and early fault signatures before customers report them.
• Reactive: Manage the fault response workflow — alert triage, technician dispatch, customer communication, and closure SLA enforcement. Subscription-tier customers are first-priority.
• Develop and maintain alert tier definitions, escalation logic, and SLA targets by customer segment.
• Lead warranty claims, OEM escalations, and root cause investigations on systemic equipment failures (e.g., inverter fault rates >5% per quarter).
• Oversee preventive maintenance scheduling based on performance data, not just calendar cycles.
• Manage spare parts planning and field team readiness to minimise mean-time-to-repair (MTTR).

7. Quality, Compliance & Safety

• Enforce compliance with Suruhanjaya Tenaga (ST), TNB technical requirements, CIDB, OSH Act, and applicable IEC / MS standards across all sections.
• Lead internal quality audits and site inspections; sign off on subcontractor quality performance.
• Investigate and resolve any incident with safety, liability, or warranty implications; escalate immediately to the Technical Director and Deputy CEO where required.

8. Cross-Functional & Commercial Interface

• Work closely with Sales, Customer Experience, Operations, and Finance to ensure smooth end-to-end delivery.
• Flag any commercial risk arising from technical decisions — billing disputes, liability exposure, warranty cost overruns — to the Technical Director and Deputy CEO.
• Support technical due diligence for new product lines (e.g., battery storage, EV chargers, larger C&I systems).

Qualifications & Requirements

• Bachelor's Degree in Electrical Engineering, Electronic Engineering, Mechanical Engineering, or related discipline.
• Minimum 10 years of progressive experience in solar PV — covering design, EPC delivery, and O&M. At least 3 years in a managerial role with direct reports.
• Hands-on experience across the full solar lifecycle: system design, site survey, installation oversight, T&C, and asset performance management.
• Strong working knowledge of Malaysian regulatory framework: NEM 3.0, ST licensing, TNB interconnection process, CIDB requirements.
• Demonstrated experience managing inverter monitoring platforms (Huawei FusionSolar, GoodWe SEMS, Solis Cloud, or equivalent) and interpreting performance data.
• Strong knowledge of IEC standards (IEC 62109, IEC 62446), MS 1837, and electrical safety codes.
• Proven ability to lead multi-disciplinary teams and manage subcontractor performance.
• Excellent stakeholder management — comfortable engaging TNB, ST, OEMs, customers, and senior internal stakeholders.

Preferred

• BEM (Board of Engineers Malaysia) registration — Graduate Engineer or Professional Engineer.
• Chargeman certification (A1/A4 or higher) issued by Suruhanjaya Tenaga.
• Experience operating a residential or commercial subscription fleet where billing is performance-linked.
• Familiarity with PVsyst, PVGIS, AutoCAD or similar design tools.
• Drone operator certification (DCA Malaysia) or experience managing drone-based survey operations.