Senior Technical Sales Engineer

Job Title: Senior Technical Sales Engineer

We're seeking an individual who embodies technical expertise, innovation, and customer-centricity to lead the role of our first Sales Engineer at Reap. Your contributions will be pivotal in connecting our Reap API solutions with the distinct needs of our clients. From comprehending customer requirements to spearheading the growth of our sales engineering function, you'll collaboratively work with sales teams to guide clients from consultation to integration, ensuring exceptional experiences at every stage.

Your impact also extends to working closely with our product team to shape the trajectory of our sales engineering function. Responsibilities include establishing best practices, fostering innovation, and collaboratively refining customer needs to offer strategic insights for product enhancement. If you have a technical background, thrive in dynamic environments, and have a passion for assisting companies in creating cutting-edge financial products through API solutions, we invite you to join us on this meaningful journey.

What will you be doing:

• Analyzing and interpreting customer's technical requirements during the sales process, ensuring customer agreement on Reap as the optimal choice, and tailoring Reap API solutions to directly target distinct business challenges.
• Proactively building partnerships with sales counterparts, engaging in ongoing discussions about opportunities, needs, and feedback to enhance the selling cycle collaboratively.
• Serving as the technical point of contact to assist the sales team with prospects from pre-sale stages through post-sale integration with clients.
• Driving the establishment and growth of the sales engineering team, taking charge of shaping practices, fostering innovation, and promoting excellence in Reap API product solutions.
• Assuming ownership of API documentation and guidance, playing a pivotal role in helping customers succeed with the Reap API solution.
• Providing strategic insights to internal product teams to accelerate time to market, eliminate friction, and enhance the overall client experience with Reap API solution.
• Translating customer needs and issues to the product team, ensuring a continuous improvement of the product offering aligned with the market's demands.

If the details below describe you, you could be a great fit for this role:

• Technical degree required; a background in computer science or engineering with a strong focus on API development is highly desired.
• 5+ years experience working with API products in a customer-facing engineering role.
• Deep understanding of API architecture, particularly in relation to card issuance or similar financial technology products.
• Proficiency in major programming languages commonly used in API integrations.
• Exceptionally empathetic toward customer needs, driven by a desire to support their success.
• Strong analytical thinking and structured problem-solving skills, with the ability to translate technical complexities into solutions that resonate with clients.
• Excellent communication skills, both written and verbal; fluency in English is a must, and strong written and verbal Mandarin skills are highly beneficial.
• Strong writing skills, with an emphasis on producing clear and concise API documentation.
• Experience thriving in a dynamic environment and embracing a startup mentality.

About Reap

Reap is a financial platform that enables access and financial connectivity through innovation for companies of all sizes. We are committed to helping businesses orchestrate success by offering the best financial tools and technology that evolve with our customers and the market. Our card issuing API allows businesses to issue and curate their own credit card programs securely, providing seamless experiences for customers. Together with our expense management software, which combines global payout and our flagship Reap Visa Corporate Credit Card, we empower businesses to take control of their finances and streamline their operations.

Reap is supported by an empowering group of investors, including Acorn Pacific Ventures, Arcadia Funds, HashKey Capital, Hustle Fund, Fresco Capital, Abacus Ventures and Payment Asia. The Company was founded in 2018 and has since expanded to a team of over 50, working across offices in seven countries.