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performing advanced troubleshooting of PC and SCCM-related issues, including Windows 10/11 and Group Policy Objects (GPO), utilizing the ServiceNow ticketing system effectively
ensuring high availability and integrity of endpoint management tools and architecture, including SCCM, BeyondTrust, Adaptiva, MBAM, and Microsoft Intune
developing, maintaining, and improving automation scripts to monitor and optimize the health of the endpoint infrastructure
managing WIM files, create and maintain driver packages, and ensure hardware driver certification for enterprise device standards
operating within SAFe framework, effectively prioritizing and switching between endpoint operations and features in a 24/7 support environment.
Guard/standby/on-call will be 1 week per month. Only for Priority 1, 2 and VIP incidents
Shift will be from 2pm-11pm or 3pm-12am, depends on the daylight savings in Denmark. It will be 1 week per month
have a bachelor's degree in computer science, Software Engineering, Information Technology, or a related discipline
have extensive experience in using Intune and SCCM for deployment, updates, upgrades, and change management across domains in medium to large enterprise environments
have strong expertise in Windows client OS management and troubleshooting, particularly Windows 10 and 11
have proven experience in designing, deploying, configuring, and supporting end-user technologies in distributed enterprise environments
have hands-on experience with PC/laptop hardware and drivers, including detailed knowledge of core hardware components and certification processes.
HTC Global Services
Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTC’s client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.
Mission:
We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders.
Job ID: 135924399
