Senior Trainer - Seller Education, Business Development

Seller Training & Education Performance Tracking:

• Develop and deliver comprehensive training programmes / content for new and existing sellers on the Shopee platform.
• Conduct webinars / workshops to educate sellers on best practices, tools, and features.
• Create training materials, including presentation decks, manuals, videos, and online resources
• Monitor and evaluate the effectiveness of webinars / workshops
• Collect and analyze feedback from attendees to identify areas for improvement.
• Use data to measure the impact of training on seller performance and platform engagement.
• Prepare and present reports on training outcomes to stakeholders.

ShopeeXperts Programme Management:

• Own the end-to-end management for the programme including identifying and onboarding top-tier sellers to act as platform advocates and seller mentors.
• Foster a collaborative ecosystem where Xperts share best practices, lead webinars, and contribute to the Shopee University curriculum.
• Define and monitor programme performance OKRs for the program (e.g. supporting Shopee or Gov-led events / webinars / seller coaching / short-form videos / social media content)

• A Bachelor's degree in any field experience in the e-commerce industry and business development will be an added advantage.
• Minimum of 2-3 years of experience in Learning & Development, community engagement, programme management, or a related area.
• Able to travel out-of-state for work-related reasons (including weekends as needed).
• Strong problem-solving skills able to dissect and identify problems and implement solutions accordingly
• Excellent team player and a drive to always deliver on OKRs
• Excellent command of English and Bahasa, the ability to converse fluently in Mandarin will be an added advantage to communicate with various stakeholders
• Proficient in Microsoft Office Products (Excel, PowerPoint, Word) / similar Google Office Tools (Sheets, Slides, Docs)