We're rethinking homes for how people really live, and we're looking for a
Senior US Logistics Operations Specialist to join our Logistics Operations team to help shape the future of living—one thoughtful detail at a time.
Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint.
This is a 1-year contract, fully remote role based in Malaysia, supporting our US logistics operations during night shifts (9pm to 6am MYT).
What you'll be doing:
- Track and manage container movements end-to-end (pickup, drop-off, return), including monitoring ETAs, resolving delays or discrepancies, and aligning with warehouse capacity and receiving plans
- Monitor and manage inbound-related costs such as detention, demurrage, and customs fees while ensuring accurate documentation and reporting
- Oversee outbound operations by preparing shipping labels, monitoring daily pickups, coordinating with carriers, and resolving delivery delays, exceptions, or escalations
- Act as a key point of contact for delivery-related inquiries, working closely with CX, customers, and partners to resolve issues such as lost or damaged orders
- Manage the end-to-end returns process, including scheduling pickups, tracking shipments, coordinating warehouse receipt, and ensuring accurate system updates
- Identify trends in return reasons, flag recurring issues, and support CX with timely updates and exception handling
- Analyze logistics and delivery data to identify root causes, improve cost efficiency and service levels, and support ongoing operational improvement initiatives
- Maintain accurate records across inbound, outbound, and returns workflows
- Support continuous improvement projects and other tasks as assigned.
What you need to succeed:
- Strong proficiency in written and spoken English
- 3–4 years of experience in logistics, supply chain, or transportation operations
- Strong problem-solving skills with the ability to analyse operational issues using data and structured thinking
- Customer-centric mindset with a strong commitment to service excellence
- Strong written communication skills with high attention to detail
- Ability to work cross-functionally and handle fast-paced operational challenges effectively
Good to Have:
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field (diploma holders with relevant experience are welcome to apply)
- Proficiency in advanced Excel or data analysis tools for operational reporting and insights
- Familiarity with ERP, TMS, and WMS systems, as well as e-commerce fulfilment processes
- Experience with returns management systems or reverse logistics workflows
- Prior experience working night shifts and/or in remote or distributed team environments
Built for Real Life, Designed for What's Next
At Castlery, we've spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.
Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.
If you believe that good homes create good lives, come build with us.
