Location
Georgetown, Penang – Pulau Pinang
Employment Type
Full-time | Customer Service / Technical Support
Working Hours
- Monday to Sunday (5 working days, 2 days off)
- Rotational shifts between 9:00 AM – 9:30 PM
Salary & Benefits
- attractive salary
- Monthly KPI bonus up to MYR 700
- 13th month salary (annual bonus)
Overview
The
Service Advisor (SA) provides customer support for client inquiries related to orders, deliveries, payments, and product information. The role includes troubleshooting technical issues and ensuring a high-quality customer experience across multiple channels.
Key Responsibilities
Customer Support
- Handle customer inquiries via phone, chat, and other channels
- Assist with:
- Order status and delivery updates
- Payment and transaction queries
- Product information and pre-orders
- Deliver high-quality customer interactions based on KPIs and satisfaction metrics
- Maintain accurate records in internal systems
Technical Support
- Troubleshoot issues related to:
- Smartphones, tablets, PCs, and laptops
- Use analytical thinking to identify and resolve technical problems
- Navigate multiple systems and tools efficiently
Service Excellence
- Ensure customer satisfaction and first-contact resolution
- Adapt communication style to different customers
- Maintain professionalism under pressure
- Meet quality standards (call audits, surveys, KPIs)
Requirements
Education
- Bachelor's Degree, Diploma, or equivalent
Language Skills
- Mandarin + Cantonese (mandatory)
- English at least B2 level
Experience
- Minimum 6 months in customer support (any industry)
- Fresh graduates welcome (especially communication-related fields)
Key Skills
- Customer service mindset
- Strong communication skills (multilingual)
- Technical troubleshooting ability
- Multitasking and time management
- Adaptability and resilience
