Service Ambassador Cum Admin Assistant

Role Purpose:

The Service Ambassador cum Admin Assistant provides frontline service support and administrative assistance to ensure a professional, efficient, and positive experience for visitors, stakeholders, and staff. The role combines customer-facing responsibilities with core administrative support to facilitate smooth daily office operations.

Key Duties and Responsibilities:

1. Frontline Services (40%) - Manage reception, visitors, and calls professionally
2. Administrative Support (25%) - Provide general admin, documentation and coordination support
3. Office Coordination (15%) - Assist in office supplies, and liaise with service providers on routine office matters.
4. Records & Documentation (10%) - Maintain accurate records, logs and simple reports related to visitors, office activities, and administrative tasks.
5. Ad-hoc Support (10%) - Assist team and events as required.

Education & Work Experience Requirements:

Minimum academic qualification required: SPM / Certificate or Diploma in Business Administration, Office Management, Hospitality, or related field Relevant work experience (years and nature): 1 to 3 years in customer service, reception, or administrative support roles

Industry or functional exposure required: Office administration, corporate reception, or service environment

Required Knowledge, Skills & Abilities:

• Strong customer service and interpersonal skills
• Good verbal and written communication skills
• Basic administrative and office management skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to multitask and work in a structured environment
• Attention to detail and good organisational skills