Service Build & Engineering Lead

UOB

Malaysia, Kuala Lumpur

8-10 Years

This job is no longer accepting applications

Posted 3 months ago

Job Description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Job Responsibilities

Managing the initiative, engaging, and working with key business partners and driving to successful outcomeswithin a given timeline
Primary focus on planning, execution and delivery of infrastructure and platform project initiatives
Ensuring that realistic project and quality plans are prepared and maintained and provides regular and accuratereports to stakeholders as appropriate
Engaging infrastructure dependency teams such as networks, storage, cabling, hardware suppliers and serverops to ensure project demand is captured and prioritized
Lead the Infra and platform build engineers, identify areas of opportunity and continuously iterate and improvethe infrastructure build and engineering service
Lead, develop, and mentor the team to a world-class level, adhering to organizational SLA and KPIrequirements
Configure hardware and software for end users as needed, while creating best-practice documentation andprotocols/procedures, then disseminating to the rest of the team
Be the primary resource that handles the escalation of infrastructure demand from projects, delegating whereappropriate, and ensuring proper follow up and resolution
Support build engineers to troubleshoot Operating system, middleware, platform problems

Job Requirements

Minimum 8 years strong leadership / management skillset with focus on career advancement and developmentfor direct reports
Expert level knowledge of commonly used concepts, practices, and procedures within the bankinginfrastructure, ITIL process
Working experience in delivering infrastructure build projects with knowledge of infrastructure technologies,best-practices
Strong background in adhering to SLA requirements, and experience mentoring others to reach their SLA goalswithin a helpdesk environment
Strong background in promptly answering support related email and chats with the utmost project staholederservice and a positive, helpful attitude
Ability to multi-task and manage multiple projects and tasks simultaneously, while maintaining a high standardof details

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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