Service Delivery Coordinator

Purpose of Job:

Perform day-to-day project coordination work activities using processes, methodologies and systems. Support planning and coordinating activities of client delivery projects to help ensure that goals and objectives of projects are accomplished within the established time frame and budget parameters. Monitor plans and activities pertaining to client delivery projects ensuring that project tasks are completed as scheduled and report status to project manager. Perform project activities and related documentation, ensuring the quality and integrity of the information and providing consistency in content and look and feel within a given project. Work closely with the project management and field service operations teams to utilize project tracking/management tools and search for creative ways to elevate the capabilities of project coordination activities to meet business needs. Work collaboratively across all levels and departments of the organization and ensure a seamless transition of work activities to execute operations functions.

Note : The role requires the candidate to converse in Chinese

Education / Experience Requirements

Bachelor's Degree in Computer Science, Information Systems, Business or related field, or equivalent, relevant experience.

Minimum of 2 years Project Coordination experience within the technology services industry.

Knowledge of project management and technical documentation tools.

Knowledge of standardized project management methodologies and processes.

Excellent organizational skills with a commitment to meeting deadlines and expectations while ensuring overall quality of delivery.

Strong analytical skills including requirements documentation, troubleshooting and creative problem solving.

Excellent communication skills, both written and verbal.

Ability to foster strong working relationships between project teams, stakeholders, management and vendors.

Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, MS Project, PPM tools, ERP, Salesforce.com, workforce management and cloud based technology systems.