Service Delivery Lead

Job Description Service Delivery Lead

Team : Presales/Operations/Service Delivery

Designation : Service Delivery Lead

Job Role: Partner with global leadership to drive end -to -end technical execution, from preparing strategic strawman proposals to managing operational delivery excellence.

Experience : Minimum 6+ years of hands -on experience in delivering complex Cyber Security and Cloud infrastructure projects with a focus on high -level strategy and technical precision.

Job -Location : Selangor, Malaysia

Shifts: Day Shift. However, the role requires flexibility to provide extended support and availability for critical delivery milestones or on -call requirements.

Essential Technical skills:

Possess Project/Program Management certifications such as PMP, PRINCE2, or Agile/Scrum Master.

Expertise in project strategy, lifecycle management, and high -pressure execution environments.

Mandatory hands -on mastery of MS Office (Word, PowerPoint, Excel, Visio) and Project tool for roadmap visualization.

Solid understanding of the Presales -to -Delivery pipeline, including Solutioning, Sales support, and Marketing alignment.

Comprehensive knowledge of Security Solutions, SOC Operations, and Professional Technical Consulting services.

Good awareness of Cloud Architecture (Azure/AWS), Multitenancy, and Infrastructure -as -Code concepts.

Proven ability to establish best practices for New Customer Onboarding, Implementation Frameworks, and Design Templates.

Expertise in developing and maintaining high -quality technical documentation.

Conceptual awareness of Network Security, Endpoint Protection, Servers, Databases, and Operating Systems.

AI and LLM usability for delivery of services to customers.

Non -Technical Skills

Exceptional interpersonal skills with the ability to articulate complex technical stories to both engineers and C -suite stakeholders.

Proven ability to navigate and lead within a matrix organization, influencing cross -functional teams.

Deep understanding of Service Operations and Delivery frameworks (ISO 20000 & ITIL Processes).

Exposure to and practice of ISO 27001, NIST -CSF, SOC2 CIS, GDPR, CMMC , and other global compliance standards.

Practical awareness of Enterprise Ticketing Systems (e.g., ServiceNow, Jira, or Remedy).

Innovative thinker with decisive decision -making skills and a perseverance -first mindset.

Proactive approach to sharing best practices and driving internal process optimization.