Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with Scale @ Speed as our guiding principle.
Job Title: Service Delivery Manager – BSS Project
s
Job Summa
ry
The Service Delivery Manager will be responsible for overseeing the delivery of Business Support System (BSS) projects for clients, ensuring that services meet agreed Service Level Agreements (SLAs) and project objectives. This role requires strong leadership, stakeholder management, and expertise in telecom BSS domains to drive successful project execution and client satisfacti
on.Key Responsibilit
- iesClient Relationship Management: Act as the primary point of contact for BSS clients, managing expectations and ensuring high satisfacti
- on.Service Delivery Oversight: Ensure all BSS projects are delivered on time, within scope, and aligned with SL
- As.Project Governance: Establish governance frameworks, monitor KPIs, and provide regular status reports to stakeholde
- rs.Issue Resolution: Identify and resolve service delivery issues, conducting root cause analysis and implementing corrective actio
- ns.Team Leadership: Lead cross-functional teams including project managers, engineers, and vendors to ensure seamless delive
- ry.Continuous Improvement: Develop and implement service improvement plans to enhance efficiency and client satisfacti
- on.Risk Management: Proactively identify risks, develop mitigation strategies, and ensure compliance with contractual obligatio
- ns.Change Management: Drive change initiatives and ensure smooth transitions during project rollou
ts.Qualificati
- onsBachelor's degree in Information Technology, Telecommunications, or Business Administrati
- on.Proven experience (8+ years) in Service Delivery Management within telecom BSS projec
- ts.Strong knowledge of Telecom BSS systems (CRM, Billing, Order Management, OSS integratio
- n).Excellent communication and stakeholder management skil
- ls.Strong project management expertise; PMP or ITIL certification preferr
- ed.Ability to manage multiple projects simultaneously under tight deadlin
es.
Key Sk
- illsStakeholder Engage
- mentProject Manage
- mentTelecom BSS Exper
- tiseProblem Sol
- vingLeader
ship
