Summary
Lead the Operations team, driving operational excellence, workforce planning, performance management, and stakeholder engagement to ensure scalable, high-quality, and timely execution of activities. Accountable for team productivity, service delivery, risk management, and continuous process improvement.
Responsibilities
- Establish team goals, KPIs, and operating metrics to ensure delivery against business objectives.
- Manage the team's day-to-day activities and performance, including: 1) Validation and tracking of distributor data 2) End-to-end visibility of onboarding progress 3) Proactive identification and mitigation of onboarding risks 4) Coordinating operational support for Operations and Account Managers.
- Ensure team readiness by providing access to required tools and systems.
- Work closely with project managers to understand project requirements and timelines.
- Optimize resource allocation to maximize team efficiency and throughput.
- Guide issue resolution and ensure timely escalations to support team execution.
- Respond quickly to changes in resource availability or project demand.
- Maintain clear stakeholder communication on resource status and project progress.
- Ensure team compliance with internal policies (e.g., mandatory training, timecards).
- Develop team capabilities through coaching, mentoring, career development, and succession planning.
- Provide regular operational reporting, performance insights, and recommendations to leadership.
Requirements
- Bachelor's degree completed or in progress.
- 2+ years of experience leading and managing teams.
- Strong ability to set priorities, plan, and coordinate work.
- Strong attention to detail, with a focus on accurate, high-quality deliverables.
- Clear and professional communication (written & verbal).
- Experience working in cross-functional and global environments.
- Proficiency in Microsoft 365 tools, such as SharePoint, Excel, Outlook, and Teams.
Good to have:
- Experience with SAP S/4HANA or Salesforce.
- Networking fundamentals (routing & switching, IP addressing, subnetting, device configuration, static/dynamic routing).
- Background in Order Management, Supply Chain, or Service Delivery.
- Knowledge of Master Data Management (MDM).
- Familiarity with Juniper and HPE networking platforms and solutions.
- Experience supporting onboarding or enablement programs.
