The Activities:
Work as part of a small team unit to achieve daily and periodic goals with the guidance and coaching of a team leader.
Greet incoming callers with a friendly attitude and quickly identify their issues or needs
Deliver a solution or escalate issues to an appropriate department
Educate customers about services, and direct them towards available resources for self-help in the future
Document customer data, complaints, issues and subsequent solutions
Act on or assign the next steps for each customer according to call center guidelines
Summarize and analyze your work regularly
Make suggestions on process improvements and participate in call center initiatives for increased effectiveness
Requirements:
Candidate must possess at least a Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
Have a good analytic mind.
Be familiar with call center software and documentation systems
Ready to adapt and settle into their new role very quickly
Have Patient and composed with customers, colleagues and challenges
Have spirited, competitive and love being part of a team
Is comfortable establishing a connection with people over the phone.
Able to deliver results in a support environment with minimal supervision.
Able to provide report and follow up on incidents that has been reported by use.
A team player able to work closely and contribute to the team.
Good communication skills and pleasant personality
Required language(s): Bahasa Malaysia, English
Full-Time positions available
Fresh Graduates are encouraged to apply.
Interested candidates are invited to e-mail their application with full resume affixed with recent passport sized photograph
