Join Aspiro, a top MSC Status company and one of GRADUAN's Top 3 Most Preferred Employers in Malaysia Shared Services. At Aspiro we value creativity, personal growth, and innovation.
As an IT Service Desk Analyst at Aspiro, you'll be part of our fast-growing team, with ample opportunities for career advancement.
Why Aspiro
- Award-winning Workplace: Best New Global Business Services of the Year (PIKOM GBS Awards).
- Perks: Flexi wellness allowance, casual work attire, vibrant office environment, and more!
- Feel Comfortable: Enjoy the flexibility of smart-casual attire.
- Stay Engaged: Participate in exciting employee engagement activities (e.g team building, sports tournaments, birthday and festive celebrations).
- Comprehensive Support: EPF, SOCSO, EIS and ongoing training to help you succeed.
What You'll Do:
- The incumbent is responsible in providing 1st level support for all incidents triggered by an alert/event from the monitoring system.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solutions based on the issue and details provided by customers.
- Direct unresolved issues to the next level of support personnel and ensuring that all details are accurate and thoroughly documented.
- Follow-up and update customer status and information.
What We're Looking For:
- Degree/ Diploma in IT, Computer Science or relevant field.
- Fresh graduates are encouraged to apply. Candidates with 1 year working experience in IT service and support operations related role will be added advantage.
- Knowledgeable and familiar with Microsoft Windows 10/11, Microsoft Office, O365, Active Directory, ITIL, Hardware & Software Troubleshooting.
- Possess basic understanding of network technologies involving LAN/WAN, firewall and proxy.
- Proficiency in all three languages Bahasa Malaysia, English and Mandarin (read & write) is preferred due to the nature of the job.
- 4 working days in a week. Able to work in 12 hours shifts (8am-8pm / 8pm-8am).
If you're keen on this opportunity with Aspiro, here's what you need to do next:
- Click on quick apply to submit your application promptly.
- For more career opportunities with Aspiro, visit our career website at: https://www.aspiro.co/career/
- You can also reach out to us directly at 603-2262 0800 for further inquiries or information.
Ready to take the next step in your career Join Aspiro today and make an impact!
